Laura Castelli (Gouveia) in

Laura Castelli (Gouveia)

Editor · DISC type CS
Senior Director, Retail and Small Business Services at WFCU Credit Union
📍 Bolton, Ontario, Canada

Laura Castelli is a seasoned financial services leader, currently the Senior Director of Retail and Small Business Services at WFCU Credit Union. With a background from the University of Guelph-Humber and over 17 years at Scotiabank, she specializes in leading large teams across diverse markets to enhance member experience and drive sales team performance.

During her time in wealth management, Laura was a recipient of the prestigious "Best of Best" award, which included an all-inclusive trip to Mexico.

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Experience
5 Years
Current Role
Senior Director, Retail and Small Business Services
Job Level
Senior
Location
Bolton, Ontario, Canada
Personality Overview

How Laura shows up

Objective Thinker
Fact-Driven
Self-Disciplined

They are heavily focused on quality and prefer doing things the right way, even if it takes time. They do not like taking risks at all and go for proven options in the end. They are thorough and always follow a systematic approach.

Priorities

Topics Laura cares about

Team Leadership
Oversees a large team of directors and managers across eight markets and frequently posts about hiring new talent to support her teams.
Member Experience
Focuses on leading strategic projects designed to directly improve the banking experience and elevate conversations for member-facing sales teams.
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Career

Work history

10-2025
Senior Director, Retail and Small Business Services
WFCU Credit Union
4-2023 - 9-2025
Branch Manager
Scotiabank
5-2021 - 3-2023
Branch Manager
Scotiabank
4-2020 - 5-2021
Senior Manager, Business Controls & Regulatory Reporting, RESL
Scotiabank
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2008 - 2012
Business Administration
University of Guelph-Humber
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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