Laura Eggers

Activist
DISC Type : Cd

Head of Customer Success 2 (Senior Business Operations Specialist) at Klarna

Berlin, Berlin, Germany

Overview

Laura Eggers is a Senior Business Operations Specialist at Klarna, specializing in people mobility and transformation. An expert on the intersection of AI and global mobility, she leverages technology to enhance internal processes and holds a Master of Arts from VICTORIA International University.

Described as a versatile and supportive colleague, Laura is known for organizing team events and taking an active role in mentoring students and developing training plans for apprentices. This suggests she is passionate about fostering team spirit and employee growth.

Laura was a featured expert panelist at the Deel Global Mobility Summit, where she discussed how Klarna uses in-house AI to streamline mobility for employees.

Personality Overview

Observative

Meticulous

Perfectionist

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact.

Topics They Care About

AI in Global Mobility
As a panelist at a global summit, she shared expertise on using AI to streamline travel, immigration, and internal employee support for mobility questions.
People Transformation
Her core expertise involves leading cross-functional changes in HR strategies, tax, and payroll to improve global people solutions and operations.
Employee Experience Tech
She focuses on using technology, like in-house AI systems, to give employees quick, efficient answers to policy and work permit questions, improving their experience.

Media Appearances

Laura has no verified media appearances

Work History

5-2025 - 11-2025
Head of Customer Success 2 (Senior Business Operations Specialist) at Klarna
5-2023
Senior Business Operations Specialist - People Mobility & Advisory at Klarna
1-2022 - 5-2023
Business Operations Specialist at Klarna
10-2019 - 12-2021
Professional at Deloitte Deutschland
8-2015 - 9-2019
Junior Staff at Deloitte Deutschland

Education

1-2019 - 9-2021
Master of Arts - MA from VICTORIA | International University of Applied Sciences
2015 - 2019
Bachelor's degree from Berlin University of Applied Sciences Berlin (BHT)

More Information

Social Presence :

Prographics :

Exp : 10 Location : Berlin, Berlin, Germany Job Level : Junior Designation : Head of Customer Success 2 (Senior Business Operations Specialist) at Klarna
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Get to the point quickly instead of spending too much time on pleasantries
  • Stress on the business value that your product offers

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Avoid long winding pitches, stay objective
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Laura

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • Their decision making speed is somewhere in the middle.
  • Can Laura take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Laura

Personality Compatibility


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