Laura Mohan in

Laura Mohan

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Director of Customer Success at Carefull
📍 Miami-Fort Lauderdale Area, United States

Laura Mohan is the Director of Customer Success at Carefull, an AI-powered financial safety platform. She is an experienced finance and customer success professional with an MBA, focused on protecting older adults from fraud. Colleagues describe her as intelligent, innovative, and dependable, with a great work ethic.

Outside of her professional life, Laura is a bilingual (English and Spanish) professional with a background in teaching. Her interests are varied, as indicated by her certifications which include Dale Carnegie Training and being a certified Enriched Air/Nitrox Diver, suggesting a passion for scuba diving and continuous learning.

Unique fact: Laura is a certified Enriched Air/Nitrox Diver.

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Experience
12 Years
Current Role
Director of Customer Success
Job Level
Mid-senior
Location
Miami-Fort Lauderdale Area, United States
Personality Overview

How Laura shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Laura cares about

AI in Financial Safety
As Director of Customer Success at Carefull, she publicly explains how the company's AI-powered platform monitors accounts to protect vulnerable customers from financial exploitation and scams.
Protecting Older Adults
Her role is centered on the mission of Carefull's platform, which is specifically designed to provide financial safety and security for older adults and their families.
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Career

Work history

1-2025
Director of Customer Success
Carefull
7-2024 - 12-2024
Full-time parenting
Career Break
5-2021 - 7-2024
Customer Success Manager → CS Team Lead → Senior CS Manager
Unit
11-2019 - 5-2021
Customer Success Manager, NAMER and LATAM
Cloudflare
5-2018 - 10-2019
Financial Analyst
M&T Bank
In the press

Media appearances

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Education
2012 - 2014
Master of Business Administration
University at Buffalo School of Management, The State University of New York
2007 - 2011
Bachelor of Arts
Canisius University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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