Laura Richer in

Laura Richer

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Customer Experience Transformation Manager at Corona Energy
📍 Hemel Hempstead, England, United Kingdom

Laura is a customer-focused manager with extensive experience in the B2B energy sector. A graduate of Sheffield Hallam University with a law degree, she specializes in project management and customer experience transformation. Colleagues praise her excellent stakeholder management skills and superb working knowledge of the energy market.

Outside of her professional roles, Laura shows a keen interest in corporate social responsibility and community support. She has taken the initiative to organize and promote charity auctions to benefit local primary schools, demonstrating a commitment to giving back to the community.

During her time as a Customer Experience Architect, her work directly contributed to an increase in Corona Energys Net Promoter Score (NPS).

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Experience
19 Years
Current Role
Customer Experience Transformation Manager
Job Level
Middle
Location
Hemel Hempstead, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Laura cares about

Customer Experience (CX)
Her roles focus on CX transformation, and she previously led a program that successfully increased her company's Net Promoter Score.
Project Management
Holds multiple Project Manager titles in her career, focusing on managing growth initiatives to meet financial targets for the company.
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Career

Work history

6-2021
Customer Experience Transformation Manager
Corona Energy
11-2020 - 6-2021
Project Manager
Shell Energy UK Limited
6-2018 - 11-2020
Project Manager
Hudson Energy UK
5-2016 - 6-2018
Project Manager
Corona Energy
1-2015 - 5-2016
Customer Experience Architect
Corona Energy
In the press

Media appearances

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Education
2001 - 2004
Bachelor of Laws - LLB
Sheffield Hallam University
1999 - 2001
A Level
Colchester County High School for Girls
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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