Laura Richer

Collaborator
DISC Type : is

Customer Experience Transformation Manager at Corona Energy

Hemel Hempstead, England, United Kingdom

Overview

Laura is a customer-focused manager with extensive experience in the B2B energy sector. A graduate of Sheffield Hallam University with a law degree, she specializes in project management and customer experience transformation. Colleagues praise her excellent stakeholder management skills and superb working knowledge of the energy market.

Outside of her professional roles, Laura shows a keen interest in corporate social responsibility and community support. She has taken the initiative to organize and promote charity auctions to benefit local primary schools, demonstrating a commitment to giving back to the community.

During her time as a Customer Experience Architect, her work directly contributed to an increase in Corona Energys Net Promoter Score (NPS).

Personality Overview

Consensus Builder

Appreciative

Fair-minded

They are more likely to opt for solutions that are proven in the market.  Scenarios where both sides can come out as winners appeal to them greatly. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Customer Experience (CX)
Her roles focus on CX transformation, and she previously led a program that successfully increased her company's Net Promoter Score.
Project Management
Holds multiple Project Manager titles in her career, focusing on managing growth initiatives to meet financial targets for the company.
B2B Energy Market
Described by colleagues as having a "superb working knowledge of the B2B Energy Market, " a key area of her professional expertise.

Media Appearances

Laura has no verified media appearances

Work History

6-2021
Customer Experience Transformation Manager at Corona Energy
11-2020 - 6-2021
Project Manager at Shell Energy UK Limited
6-2018 - 11-2020
Project Manager at Hudson Energy UK
5-2016 - 6-2018
Project Manager at Corona Energy
1-2015 - 5-2016
Customer Experience Architect at Corona Energy

Education

2001 - 2004
Bachelor of Laws - LLB from Sheffield Hallam University
1999 - 2001
A Level from Colchester County High School for Girls

More Information

Social Presence :

Prographics :

Exp : 19 Location : Hemel Hempstead, England, United Kingdom Job Level : Middle Designation : Customer Experience Transformation Manager at Corona Energy
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Use phrases like ‘trust me when’, ‘your team will love’ etc.
  • Show them how they look good by making this decision
  • Be visibly appreciative of their actions during your interactions

DONT's

  • Don’t sound very transactional
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t ask too many questions that sound too dry and objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Laura

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Laura take some risk or not?

  • They probably won’t put a lot at risk.

You And Laura

Personality Compatibility


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