Lauren Gold in

Lauren Gold

Login to view DISC.
Chief Customer Officer at Kustomer
📍 New York, New York, United States

Lauren Gold is an innovative and customer-centric leader serving as the Chief Customer Officer at Kustomer. With a background in marketing, software, and technology, she specializes in building high-performing global teams and driving revenue growth. Colleagues describe her as quick, insightful, and knowledgeable.

Outside of her executive role, Lauren has an interest in major brands, including Salesforce and the luxury fashion house Louis Vuitton. During her time at the University of Maryland, where she was in the Honors Program, she was a member of the Delta Delta Delta sorority.

During her tenure at Yext, Laurens team achieved a best-in-class Net Promoter Score of 82, highlighting her focus on exceptional client satisfaction.

Read the full overview →
Experience
19 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
New York, New York, United States
Personality Overview

How Lauren shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Lauren cares about

AI in CX
She actively discusses the challenges and opportunities of integrating AI into customer service workflows, emphasizing the need for visibility, control, and confidence in the technology.
Customer Success
Her career is focused on leading global customer success teams to accelerate adoption, time-to-value, and ROI to drive renewals and growth.
+4 more topics Login to view topics
Career

Work history

7-2024
Chief Customer Officer
Kustomer
8-2023 - 4-2024
SVP, Global Customer Success
Beamery
2021 - 2022
SVP, Customer Success, Enterprise North America
Yext
2019 - 2021
VP, Customer Success, North America
Yext
2017 - 2019
VP Client Services, Enterprise
Yext
In the press

Media appearances

Kustomer Hits Mid-Year With Accelerated Momentum, Continuing To Lead Category Innovation in Customer Experience Through Advanced AI. Featured in Business Wire
See now
Education
2002 - 2006
BS
University of Maryland Honors Program, College Park
2005 - 2005
Education details unavailable
Universidad de Pampeu Fabra
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Kustomer Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Lauren. Free, 10 seconds.