Lauren Goodman

Captain
DISC Type : DS

Head of Client Experience Analytics at FIS

Dallas-Fort Worth Metroplex, United States

Overview

Lauren is a senior executive with over 20 years of experience driving growth and client success in fintech, healthcare, and telecom at firms like FIS and Verizon. She specializes in using generative AI and data analytics to transform the client experience. Colleagues describe her as a strategic, collaborative, and people-focused leader.

After more than a decade of prioritizing work above all else, she has had a personal shift in perspective, realizing her value extends beyond her job title. This has led her to embrace a healthier and more balanced approach to life and ambition.

She holds a unique role as a paid Board President, reflecting her leadership capabilities beyond her primary corporate functions.

Personality Overview

Decisive But Calm

Planner & Achiever

Consummate Professional

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Generative AI Workflows
An early adopter and active builder of generative AI and agentic workflows to improve churn prediction, account intelligence, and lifecycle automation.
Client Retention
Focuses on engineering customer adoption and shortening time-to-value in the first 90 days, which she sees as critical for retention and expansion.
Data-Driven CX
Architected a "Client Health Indicator" data model at FIS and emphasizes shifting from activity reporting to outcome reporting to measure success.

Media Appearances

Lauren has no verified media appearances

Work History

10-2023
Head of Client Experience Analytics at FIS
7-2022 - 10-2023
SVP, Client Success, Sales & Operations at Ipsos
8-2020 - 7-2022
Senior Director, Client Success, Business Operations & Growth Strategy at HIMSS
1-2019 - 8-2020
Vice President, Business Operations, Client Success & Strategic Growth at GLG
4-2017 - 1-2019
Senior Manager, Business Strategy & Operational Excellence at Verizon

Education

Certificate of Completion from Vanderbilt University
Data Driven Marketing from Cornell University

More Information

Social Presence :

Prographics :

Exp : 11 Location : Dallas-Fort Worth Metroplex, United States Job Level : Mid-senior Designation : Head of Client Experience Analytics at FIS
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Insights For Selling To Lauren

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Focus on the results that your product produces, expect some strategic questions in return
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lauren is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Lauren

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Lauren move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Lauren take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Lauren

Personality Compatibility


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