Lauren Goodman in

Lauren Goodman

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Head of Client Experience Analytics at FIS
📍 Dallas-Fort Worth Metroplex, United States

Lauren is a senior executive with over 20 years of experience driving growth and client success in fintech, healthcare, and telecom at firms like FIS and Verizon. She specializes in using generative AI and data analytics to transform the client experience. Colleagues describe her as a strategic, collaborative, and people-focused leader.

After more than a decade of prioritizing work above all else, she has had a personal shift in perspective, realizing her value extends beyond her job title. This has led her to embrace a healthier and more balanced approach to life and ambition.

She holds a unique role as a paid Board President, reflecting her leadership capabilities beyond her primary corporate functions.

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Experience
11 Years
Current Role
Head of Client Experience Analytics
Job Level
Mid-senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

How Lauren shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lauren cares about

Generative AI Workflows
An early adopter and active builder of generative AI and agentic workflows to improve churn prediction, account intelligence, and lifecycle automation.
Client Retention
Focuses on engineering customer adoption and shortening time-to-value in the first 90 days, which she sees as critical for retention and expansion.
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Career

Work history

10-2023
Head of Client Experience Analytics
FIS
7-2022 - 10-2023
SVP, Client Success, Sales & Operations
Ipsos
8-2020 - 7-2022
Senior Director, Client Success, Business Operations & Growth Strategy
HIMSS
1-2019 - 8-2020
Vice President, Business Operations, Client Success & Strategic Growth
GLG
4-2017 - 1-2019
Senior Manager, Business Strategy & Operational Excellence
Verizon
In the press

Media appearances

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Education
Certificate of Completion
Vanderbilt University
Data Driven Marketing
Cornell University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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