Lauren H.

Inquirer
DISC Type : cd

CX Strategy Lead at Flipdish

Dublin, County Dublin, Ireland

Overview

Lauren H. is the CX Strategy Lead at Flipdish, where she has worked for over five years in various customer-facing roles. With a Masters in Digital Marketing, she focuses on ensuring clients maximize their ROI and revenue by effectively using Flipdish products, building relationships based on trust and success.

Based on a glowing recommendation, Lauren appears to be an exceptionally organized professional. She is adept at managing complex logistics and delivering high-quality results, even in challenging situations. She values strong professional relationships, celebrating milestones with colleagues and clients.

During an internship, she single-handedly organized a multi-city, multi-vendor roadshow for over 250 partners and customers, managing all logistics flawlessly.

Personality Overview

Upfront

Hard To Convince

ROI Conscious

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Customer Success
Her entire career at Flipdish has centered on customer success, with a stated goal of ensuring clients use products to the best of their ability to increase revenue.
CX Strategy
Her current role as CX Strategy Lead indicates her primary professional focus is on developing and implementing high-level strategies to improve the customer experience.
Maximizing ROI
In her own words, she works closely with customers to help them "maximise their ROI, " making this a key value proposition in her work.

Media Appearances

Lauren has no verified media appearances

Work History

9-2025
CX Strategy Lead at Flipdish
1-2024
Customer Success Team Lead - Ireland at Flipdish
4-2023 - 2-2024
Senior Strategic Account Manager at Flipdish
10-2018 - 3-2020
Sales Assistant at Circle K
1-2018 - 6-2018
Internship at Renaissance

Education

1-2019 - 11-2020
Msc Digital Marketing from Technological University Dublin
2015 - 2019
B.Sc. Retail and Services Management from Technological University Dublin

More Information

Social Presence :

Prographics :

Exp : 6 Location : Dublin, County Dublin, Ireland Job Level : Middle Designation : CX Strategy Lead at Flipdish
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Insights For Selling To Lauren

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Tell them that you are there to help them create visible impact within their organization
  • Refer to testimonials from others in similar positions

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lauren is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Lauren

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Lauren move?

  • Their decision making speed is somewhere in the middle.
  • Can Lauren take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Lauren

Personality Compatibility


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