Lauren Quinn Volpe, CCXP in

Lauren Quinn Volpe, CCXP

Sharpshooter · DISC type DC
Chief Customer Experience Officer at Zip Co
📍 New York City Metropolitan Area, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
40 Years
Current Role
Chief Customer Experience Officer
Job Level
Leadership
Location
New York City Metropolitan Area, United States
Personality Overview

How Lauren shows up

Thorough Evaluator
Precise But Practical
Fast But Analytical

They are not focused on building rapport and relationships. They respond better to strong and respectful interactions. More than the product, they care about the effectiveness of the product.

Priorities

Topics Lauren cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

10-2019
Chief Customer Experience Officer
Zip Co
7-2017 - 10-2019
Global Customer Experience, Senior Director
Fareportal
1-2017 - 6-2017
Consultant
Guidepoint
10-2008 - 11-2016
Director Customer Care
Priceline.com
1999 - 2008
Vice President Operations, Warren Travel Group
American Express
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
1985 - 1988
Certified Travel Agent; Travel and Tourism
Sacred Heart University
2016 - 2016
Priceline.com Professional Development
Inspiring Managers
2009
Priceline.com Certified Training Program
Certified Corporate Trainer
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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