Laurence Alibert

Critic
DISC Type : C

VP of Customer Success at Frisbii

Greater Montpellier Metropolitan Area, France

Overview

Laurence Alibert is the VP of Customer Success at Frisbii, with extensive experience leading customer-facing teams and a background as a COO and tech co-founder. She holds a Masters degree in Multimedia Design. Colleagues and reports describe her as professional, ingenious, and pragmatic.

Laurence is also the co-founder of EZSPACE CORP, a company that developed a digital solution to facilitate nomadic work and collaboration for dispersed teams.

Personality Overview

Critic

Precise

Information Seeker

They enjoy working alone and do not rely on others very often.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Customer Lifecycle Management
Her role involves leading all customer-facing teams, including onboarding, customer care, and account management, to foster customer growth and success across Europe.
SaaS Growth Models
She recently promoted a company event focused on monetization, retention, and new growth strategies for SaaS and eCommerce businesses.
Salesforce Partner Ecosystem
Actively participates in Salesforce partner events and is a vocal proponent of strong partnerships between ISVs and System Integrators.

Media Appearances

Laurence has no verified media appearances

Work History

12-2024
VP of Customer Success at Frisbii
11-2023 - 11-2024
BU manager for Sofacto at Frisbii
1-2023 - 10-2023
Head of Onboarding & Professional Services at Frisbii
9-2018 - 12-2022
COO at Frisbii
12-2016 - 6-2019
COO & co-founder at EZSPACE CORP

Education

1995 - 1997
Maîtrise des Sciences et Techniques Concepteur Multimedia from Faculté SLA, Avignon

More Information

Social Presence :

Prographics :

Exp : 27 Location : Greater Montpellier Metropolitan Area, France Job Level : Senior Designation : VP of Customer Success at Frisbii
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Insights For Selling To Laurence

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Don’t forget to mention how you compare to competition on both features and pricing
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laurence is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Laurence

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Laurence move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Laurence take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Laurence

Personality Compatibility


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