Lee Saunders

Wildcard
DISC Type : cis

IT Service Desk Manager at Boku

High Wycombe, England, United Kingdom

Overview

With over 25 years in IT, Lee is a service delivery and operations leader focused on improving performance and simplifying complexity. She has a strong background in leading global teams, driving transformation, and enhancing business efficiency. Colleagues describe her as supportive and a joy to work with. She studied Business Information Technology at Buckinghamshire New University.

After a dedicated 22-year tenure at Sennheiser, Lee recently took on a new role as IT Service Desk Manager at Boku.

Personality Overview

ROI Driven

Requires Proof

Friendly But Slow

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Service Delivery Improvement
Her career is built around enhancing service delivery, improving performance, and simplifying complexity for organizations.
Business Transformation
She has significant experience leading teams through transformation initiatives and driving continuous improvement in complex environments.
AI & Digital Productivity
Lists this as a key area of focus in her professional headline, indicating a strong interest in leveraging new technologies for efficiency.

Media Appearances

Lee has no verified media appearances

Work History

7-2024
IT Service Desk Manager at Boku
4-2020 - 2-2024
Global IT Service and Support Manager at Sennheiser
1-2002 - 7-2024
IT Manager UK & Nordics at Sennheiser
It help desk at Geac

Education

1996 - 1998
Business Information Technology from Buckinghamshire New University
1990 - 1996
Education details unavailable from Wycombe High School

More Information

Social Presence :

Prographics :

Exp : 23 Location : High Wycombe, England, United Kingdom Job Level : Middle Designation : IT Service Desk Manager at Boku
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Insights For Selling To Lee

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Invite them for a social do but don’t rely solely on the relationship
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lee is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Lee

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Lee move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Lee take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Lee

Personality Compatibility


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