Customer Service & Aftersales Operations Sr. Director at OMODA & JAECOO Brasil
📍 São Paulo, São Paulo, Brazil
Leonardo Aredias is a seasoned automotive executive with over 20 years of experience at companies like OMODA & JAECOO, Nissan, and Ford. As the current Senior Director of Customer Service & Aftersales, he leverages his background in mechanical engineering and a Masters in Economics to drive strategic growth in marketing, sales, and operations.
He identifies his leadership style as "Servant Leadership, " emphasizing empathy and strong interpersonal skills. Leonardo is also a dedicated Diversity & Inclusion ambassador, reflecting his commitment to fostering an inclusive and empowering professional environment.
Unique fact: He holds a Green Belt in Six Sigma, showcasing his expertise in process improvement and quality management.
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Experience
21 Years
Current Role
Customer Service & Aftersales Operations Sr. Director
Job Level
Senior
Location
São Paulo, São Paulo, Brazil
Personality Overview
How Leonardo shows up
ROI Driven
Precise But Practical
Rigorous & Demanding
They respond better to strong and respectful interactions. They do not care very much about building rapport or relationships. They put a lot of effort into ensuring personal success.
Priorities
Topics Leonardo cares about
Aftersales Excellence
He is focused on building Brazil's best after-sales service, recently launching a new logistics and parts distribution structure to enhance customer experience.
Strategic Partnerships
He actively forms and announces collaborations with leaders in logistics and finance to build a sustainable and robust business ecosystem for his brands in Brazil.
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Career
Work history
8-2025
Customer Service & Aftersales Operations Sr. Director
OMODA & JAECOO Brasil
9-2022 - 8-2025
Aftersales Director
Nissan Motor Corporation
4-2024 - 7-2025
Aftersales & Customer Quality Director
Nissan Motor Corporation
11-2020 - 9-2022
Aftersales Operations and Plannig Sr. Manager
Nissan Motor Corporation
10-2019 - 11-2020
Aftersales Planning Manager
Nissan Motor Corporation
In the press
Media appearances
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Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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