Leonardo Napal

Evaluator
DISC Type : Cds

Country Manager Argentina at Universal Assistance

Buenos Aires, Buenos Aires Province, Argentina

Overview

Leonardo Napal is the Country Manager for Argentina at Universal Assistance, bringing over a decade of experience from within the company. He possesses a unique background, having transitioned from top legal and compliance roles to leadership in customer experience and now general management. He holds postgraduate degrees from Pontificia Universidad Católica Argentina.

He has recently been involved in spearheading corporate social responsibility initiatives. He is leading a company partnership focused on environmental care and sustainability, linking business success directly to positive environmental impact through reforestation efforts in Argentina.

He is leading a program where his company plants one native tree for every travel assistance plan sold.

Personality Overview

Hard To Convince

Quality Focused

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Corporate Sustainability
He is the public face of his company's initiative to plant native trees for product sales, showing a direct interest in environmental causes and corporate responsibility.
Travel Assistance Industry
As Country Manager for a major assistance provider and VP of the industry chamber (CADESA), he is deeply invested in the sector's growth and trends.
Customer-Centric Growth
His prior role as Chief Customer Officer highlights a focus on using customer experience as a key driver for business consolidation and market leadership.

Media Appearances

Leonardo has no verified media appearances

Work History

4-2024
Country Manager Argentina at Universal Assistance
4-2023
Chief Customer Officer Regional at Universal Assistance
7-2018 - 3-2024
General Counsel - Director Legal, Risk & Compliance, Latin America at Universal Assistance
7-2020
Vicepresidente at Cámara Argentina de Empresas de Servicios de Asistencia (CADESA)
5-2015 - 7-2018
Gerente de Legales & Compliance - Secretario Legal at QBE Seguros La Buenos Aires

Education

2009 - 2009
Curso de Posgrado en Asesoramiento Juridico de Empresas from Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires'​
2012 - 2013
Master en Derecho Empresario Económico from Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires'​

More Information

Social Presence :

Prographics :

Exp : 18 Location : Buenos Aires, Buenos Aires Province, Argentina Job Level : Middle Designation : Country Manager Argentina at Universal Assistance
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Insights For Selling To Leonardo

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leonardo is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Leonardo

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Leonardo move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Leonardo take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Leonardo

Personality Compatibility


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