Leslie O'Flahavan

Trailblazer
DISC Type : DI

Principal and Owner at E-WRITE

Silver Spring, Maryland, United States

Overview

Leslie OFlahavan is the owner of E-WRITE, a consultancy she founded in 1996 to help organizations improve their professional writing. A passionate teacher and plain language advocate, she specializes in training customer service teams to communicate effectively through email, chat, and social media. People often describe her as passionate, witty, professional, and an expert in her field.

Personality Overview

Achievement-Oriented

Informal

Friendly But Fast

A combination of speed and relationship gets the best response from them.  They will fight for you if they come to believe in you. They are charming and can persuade others to support their decisions.

Topics They Care About

Plain Language Writing
A core focus of her career, she is a strong advocate for using clear, understandable language in all professional communication and hosts workshops on the topic.
Customer Service Communication
She specializes in training customer service agents to improve their writing across email, chat, and social media, which is the primary mission of her company, E-WRITE.
AI in Customer Service
Her recent posts show an active interest in how Generative AI tools like Microsoft Copilot can be used to assist and improve the writing skills of frontline agents.

Media Appearances

Leslie has no verified media appearances

Work History

Principal and Owner at E-WRITE
1-2017
Instructor at LinkedIn Learning
1-2019
Freelance Writer at WordRake, TechTarget, and more
5-2025
Featured Contributor at GovLoop
2-2024 - 4-2024
Advisory Board Member at Call & Contact Center Expo US

Education

B.A. from University of Illinois Urbana-Champaign
M.S.Ed. from Northern Illinois University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Silver Spring, Maryland, United States Job Level : Middle Designation : Principal and Owner at E-WRITE
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Insights For Selling To Leslie

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Showcase existing customers and use case-studies to grab their attention
  • Talk about yourself and some of your achievements at the start of the conversation

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t force involvement of other stakeholders unless it is critical
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leslie is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Leslie

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Leslie move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Leslie take some risk or not?

  • If necessary, they will be ready to take risks.

You And Leslie

Personality Compatibility


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