Leslie O'Flahavan in

Leslie O'Flahavan

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Principal and Owner at E-WRITE
📍 Silver Spring, Maryland, United States

Leslie OFlahavan is the owner of E-WRITE, a consultancy she founded in 1996 to help organizations improve their professional writing. A passionate teacher and plain language advocate, she specializes in training customer service teams to communicate effectively through email, chat, and social media. People often describe her as passionate, witty, professional, and an expert in her field.

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Experience
7 Years
Current Role
Principal and Owner
Job Level
Middle
Location
Silver Spring, Maryland, United States
Personality Overview

How Leslie shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Leslie cares about

Plain Language Writing
A core focus of her career, she is a strong advocate for using clear, understandable language in all professional communication and hosts workshops on the topic.
Customer Service Communication
She specializes in training customer service agents to improve their writing across email, chat, and social media, which is the primary mission of her company, E-WRITE.
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Career

Work history

Principal and Owner
E-WRITE
1-2017
Instructor
LinkedIn Learning
1-2019
Freelance Writer
WordRake, TechTarget, and more
5-2025
Featured Contributor
GovLoop
2-2024 - 4-2024
Advisory Board Member
Call & Contact Center Expo US
In the press

Media appearances

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Education
B.A.
University of Illinois Urbana-Champaign
M.S.Ed.
Northern Illinois University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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