Leslye A.

Critic
DISC Type : C

Customer Relations/ Administrative Assistant at American Airlines

São Paulo, São Paulo, Brazil

Overview

With 14 years in the airline industry, Leslye is a customer experience specialist focused on personalized support and problem resolution. She leverages deep knowledge of international aviation regulations in her work at American Airlines and is currently pursuing a degree in Law at Universidade Anhanguera São Paulo.

Her background includes roles in special assistance coordination, sales, and managing relationships with travel agencies. She is passionate about ensuring a positive and efficient experience for all customers.

She is uniquely applying her ongoing law studies directly to her role, focusing on consumer rights and regulatory compliance in aviation.

Personality Overview

Precise

Information Seeker

Critic

It is very likely that they will negotiate pricing or other important terms.  Unless the value is proven by data, they are unlikely to value fancy features. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Customer Experience
Has 14 years of experience providing personalized support via phone and digital platforms, with a focus on problem-solving and ensuring customer satisfaction.
Aviation Regulations
Demonstrates specific knowledge of civil aviation regulations across Brazil (ANAC), the United States (DOT), and Europe to provide informed and effective solutions.
Consumer Law
Currently studying Law, connecting her education with her professional role by focusing on consumer rights and preventing potential legal issues for the airline.

Media Appearances

Leslye has no verified media appearances

Work History

8-2024
Customer Relations/ Administrative Assistant at American Airlines
3-2022
Group Bilingual Agent at American Airlines
10-2014 - 3-2022
OBQ - Special Assistance Coordinator at American Airlines
2-2013 - 10-2014
Bilingual Customer Service Representative at American Airlines
6-2011 - 2-2013
Consultor de reservas bilíngue at LATAM Airlines

Education

8-2025 - 6-2030
Direito from Universidade Anhanguera São Paulo
8-2021 - 12-2023
Pós-graduação Lato Sensu - Especialização from Pontifícia Universidade Católica do Rio Grande do Sul

More Information

Social Presence :

Prographics :

Exp : 20 Location : São Paulo, São Paulo, Brazil Job Level : Junior Designation : Customer Relations/ Administrative Assistant at American Airlines
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Insights For Selling To Leslye

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be formal and objective, they will appreciate it more
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leslye is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Leslye

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Leslye move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Leslye take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Leslye

Personality Compatibility


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