Leslye A. in

Leslye A.

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Customer Relations/ Administrative Assistant at American Airlines
📍 São Paulo, São Paulo, Brazil

With 14 years in the airline industry, Leslye is a customer experience specialist focused on personalized support and problem resolution. She leverages deep knowledge of international aviation regulations in her work at American Airlines and is currently pursuing a degree in Law at Universidade Anhanguera São Paulo.

Her background includes roles in special assistance coordination, sales, and managing relationships with travel agencies. She is passionate about ensuring a positive and efficient experience for all customers.

She is uniquely applying her ongoing law studies directly to her role, focusing on consumer rights and regulatory compliance in aviation.

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Experience
20 Years
Current Role
Customer Relations/ Administrative Assistant
Job Level
Junior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Leslye cares about

Customer Experience
Has 14 years of experience providing personalized support via phone and digital platforms, with a focus on problem-solving and ensuring customer satisfaction.
Aviation Regulations
Demonstrates specific knowledge of civil aviation regulations across Brazil (ANAC), the United States (DOT), and Europe to provide informed and effective solutions.
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Career

Work history

8-2024
Customer Relations/ Administrative Assistant
American Airlines
3-2022
Group Bilingual Agent
American Airlines
10-2014 - 3-2022
OBQ - Special Assistance Coordinator
American Airlines
2-2013 - 10-2014
Bilingual Customer Service Representative
American Airlines
6-2011 - 2-2013
Consultor de reservas bilíngue
LATAM Airlines
In the press

Media appearances

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Education
8-2025 - 6-2030
Direito
Universidade Anhanguera São Paulo
8-2021 - 12-2023
Pós-graduação Lato Sensu - Especialização
Pontifícia Universidade Católica do Rio Grande do Sul
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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