Lilian Leles R. Roman Pereira

Critic
DISC Type : C

Gerente Executiva Relacionamento ao Cliente at Zurich Insurance

São Paulo, São Paulo, Brazil

Overview

Lilian is an Executive Manager at Zurich Insurance, with over 20 years of experience in the insurance sector, specializing in customer relations, process improvement, and project management. She holds postgraduate degrees from Pontifícia Universidade Católica do Paraná and Senac Brasil.

Lilian has a strong focus on customer experience and success, and has certifications in Lean and Six Sigma. She is often described by her peers as competent, organized, and a natural leader.

A unique fact about Lilian is her "Instrutor Master" certification, highlighting her expertise in training and development.

Personality Overview

Precise

Critic

Objective Thinker

Unless the value is proven by data, they are unlikely to value fancy features.  They enjoy working alone and do not rely on others very often. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Customer Experience
With a career dedicated to customer office, customer experience, and customer success, Lilian consistently focuses on understanding and meeting client needs.
Process Improvement
Lilian has extensive experience in processes, projects, and systems of information, including Lean and Six Sigma methodologies, to optimize operations.
Leadership Development
She has led teams and is recognized for her leadership skills. Her 'Instrutor Master' certification suggests a dedication to teaching and developing others.

Media Appearances

Lilian has no verified media appearances

Work History

11-2022
Gerente Executiva Relacionamento ao Cliente at Zurich Insurance
6-2021 - 11-2022
Gerente de relacionamento com o cliente at Zurich Insurance
6-2016 - 6-2021
Gerente de processos, Gerente Lean at Zurich Insurance
9-2014 - 5-2016
Liberty Management System Coordinator at Liberty Seguros Brasil
1-2014 - 9-2014
Process Coordinator at Liberty Seguros Brasil

Education

6-2024 - 6-2025
Postgraduate Degree from Pontifícia Universidade Católica do Paraná
2009 - 2010
Postgraduate Degree from Senac Brasil

More Information

Social Presence :

Prographics :

Exp : 20 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente Executiva Relacionamento ao Cliente at Zurich Insurance
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Insights For Selling To Lilian

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try too hard to build a relationship with them
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lilian is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Lilian

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Lilian move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Lilian take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Lilian

Personality Compatibility


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