Lilian Leles R. Roman Pereira in

Lilian Leles R. Roman Pereira

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Gerente Executiva Relacionamento ao Cliente at Zurich Insurance
📍 São Paulo, São Paulo, Brazil

Lilian is an Executive Manager at Zurich Insurance, with over 20 years of experience in the insurance sector, specializing in customer relations, process improvement, and project management. She holds postgraduate degrees from Pontifícia Universidade Católica do Paraná and Senac Brasil.

Lilian has a strong focus on customer experience and success, and has certifications in Lean and Six Sigma. She is often described by her peers as competent, organized, and a natural leader.

A unique fact about Lilian is her "Instrutor Master" certification, highlighting her expertise in training and development.

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Experience
20 Years
Current Role
Gerente Executiva Relacionamento ao Cliente
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Lilian shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Lilian cares about

Customer Experience
With a career dedicated to customer office, customer experience, and customer success, Lilian consistently focuses on understanding and meeting client needs.
Process Improvement
Lilian has extensive experience in processes, projects, and systems of information, including Lean and Six Sigma methodologies, to optimize operations.
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Career

Work history

11-2022
Gerente Executiva Relacionamento ao Cliente
Zurich Insurance
6-2021 - 11-2022
Gerente de relacionamento com o cliente
Zurich Insurance
6-2016 - 6-2021
Gerente de processos, Gerente Lean
Zurich Insurance
9-2014 - 5-2016
Liberty Management System Coordinator
Liberty Seguros Brasil
1-2014 - 9-2014
Process Coordinator
Liberty Seguros Brasil
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
6-2024 - 6-2025
Postgraduate Degree
Pontifícia Universidade Católica do Paraná
2009 - 2010
Postgraduate Degree
Senac Brasil
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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