Lilian is an Executive Manager at Zurich Insurance, with over 20 years of experience in the insurance sector, specializing in customer relations, process improvement, and project management. She holds postgraduate degrees from Pontifícia Universidade Católica do Paraná and Senac Brasil.
Lilian has a strong focus on customer experience and success, and has certifications in Lean and Six Sigma. She is often described by her peers as competent, organized, and a natural leader.
A unique fact about Lilian is her "Instrutor Master" certification, highlighting her expertise in training and development.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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