Liliane Vieira Ozahata Salles

Questioner
DISC Type : c

Analista de BPO Seguros at Volkswagen Financial Services | Brasil

São Caetano do Sul, São Paulo, Brazil

Overview

Liliane Vieira Ozahata Salles is an Insurance BPO Analyst at Volkswagen Financial Services | Brasil, specializing in customer service and partnership strengthening. She graduated from Unifai.

Outside of work, Liliane is a mother to Duda and Analu, indicating a focus on family life. She also shows interest in large consumer goods and automotive companies like Nestlé and General Motors.

Liliane actively promotes Volkswagen Financial Services commitment to customer focus and mobility.

Personality Overview

Systematic

Value Seeker

Price-Sensitive

They prefer to do thorough analysis of any situation.  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Focus
Liliane frequently highlights "Foco no cliente" and "Mes do cliente" in her posts, emphasizing her dedication to customer satisfaction.
Financial Services Partnerships
She actively strengthens partnerships with dealerships like Comeri Santos, Vigo Motors, and Savol, showcasing her role in business development.
BPO Insurance Operations
As an Analista de BPO Seguros, she is involved in the business process outsourcing for insurance at Volkswagen Financial Services.

Media Appearances

Liliane has no verified media appearances

Work History

7-2005
Analista de BPO Seguros at Volkswagen Financial Services | Brasil
6-2005
Analista de atendimento ao cliente at Volkswagen Servicos Financeiros

Education

2004 - 2009
graduação from unifai

More Information

Social Presence :

Prographics :

Exp : 20 Location : São Caetano do Sul, São Paulo, Brazil Job Level : N/A Designation : Analista de BPO Seguros at Volkswagen Financial Services | Brasil
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Insights For Selling To Liliane

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Liliane is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Liliane

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Liliane move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Liliane take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Liliane

Personality Compatibility


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