Liliane Vieira Ozahata Salles

Analista de BPO Seguros at Volkswagen Financial Services | Brasil

📍 São Caetano do Sul, São Paulo, Brazil

Liliane Vieira Ozahata Salles is an Insurance BPO Analyst at Volkswagen Financial Services | Brasil, specializing in customer service and partnership strengthening. She graduated from Unifai.

Outside of work, Liliane is a mother to Duda and Analu, indicating a focus on family life. She also shows interest in large consumer goods and automotive companies like Nestlé and General Motors.

Liliane actively promotes Volkswagen Financial Services commitment to customer focus and mobility.

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Experience

20 Years

Current Role

Analista de BPO Seguros

Location

São Caetano do Sul, São Paulo, Brazil

Personality Overview

How Liliane shows up

Communication Style

Decision Approach

Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Priorities

Topics Liliane cares about

Customer Focus

Liliane frequently highlights "Foco no cliente" and "Mes do cliente" in her posts, emphasizing her dedication to customer satisfaction.

Financial Services Partnerships

She actively strengthens partnerships with dealerships like Comeri Santos, Vigo Motors, and Savol, showcasing her role in business development.

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Career

Work history

7-2005

Analista de BPO Seguros

Volkswagen Financial Services | Brasil

6-2005

Analista de atendimento ao cliente

Volkswagen Servicos Financeiros

In the press

Media appearances

No media yetWe could not find public media appearances for this person.

Education

2004 - 2009

graduação

unifai

Social presence

Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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How to run the call and the meeting
His cold-calling profile and exact script
How to write an email that lands
How to negotiate and close

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During a call or a meeting

Emphasise more on facts and measurable benefits

DON'T

Avoid rushing them, be polite and patient

Emphasize on objective proof of ROI, help them do a thorough evaluation

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When cold calling

Pattern Interrupt: Speaking in a slightly hesitant manner, and seeking their permission at the start through a negation can get you a chance.

Pace: Speak slightly fast, especially if you tend to be calm and confident. Sound like a ‘knows their domain’ person.

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When writing an email

Subject: Objective

Length of mail: Short

Salutation: Yes ( Something usual). Greeting: No. Tone of words: Objective, informational. Bullet points: Recommended. Closing line: Logically summarize/ask. Complimentary close: None or formal. Overall messaging: Focused on allaying doubts and ROI

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Negotiating and closing

The secret to closing Liliane fast: Confidence that the product provides ROI, effective pricing and process adherence matter the most to them. 

How fast will Liliane move? They can move at a reasonable pace while making their decisions if they have the necessary information. 

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