Lisa Johnson

Observer
DISC Type : ic

Director of Customer Experience at Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)

New York City Metropolitan Area, United States

Overview

Lisa has no verified overview

Personality Overview

Curious

Value Driven

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Lisa has no verified topics they care about

Media Appearances

Lisa has no verified media appearances

Work History

11-2025
Director of Customer Experience at Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)
10-2023 - 12-2025
Director of Customer Experience at Rent The Runway
3-2022 - 10-2023
Senior Manager, Customer Experience at Rent The Runway
8-2019 - 3-2022
Operations Manager at Rent The Runway
2-2013 - 8-2019
Store Manager at DSW Designer Shoe Warehouse

Education

2005 - 2006
Biochemistry from Rollins College
Biochemistry from Old Dominion University

More Information

Social Presence :

Prographics :

Exp : 18 Location : New York City Metropolitan Area, United States Job Level : Mid-senior Designation : Director of Customer Experience at Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)
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Insights For Selling To Lisa

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Persuade objectively how your product will help them achieve their goals
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lisa is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Lisa

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Lisa move?

  • They like to analyze well and then make their decisions.
  • Can Lisa take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Lisa

Personality Compatibility


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