Lisa Reynolds

Examiner
DISC Type : cs

Vice President of Change Management at CHRISTUS Health

Dallas, Texas, United States

Overview

Lisa Reynolds is the Vice President of Change Management at CHRISTUS Health, where she has worked for over 26 years. A certified executive coach with a Ph. D. in Leadership Studies, she specializes in the people side of organizational change, talent management, and leadership development. People who have worked with her describe her as energetic, genuine, and dynamic.

Outside of work, Lisa is a mother, grandmother, and a self-described lifetime runner who is passionate about health. She enjoys dark chocolate, travel, and laughing with friends and family. She also has a three-legged cat.

She uniquely describes her passion as being a "development chemist" who serves as a catalyst to help others discover and unleash their full potential.

Personality Overview

Status Quo Seeker

Late Adopter

Unexpressive

They are always well-planned and adopt a systematic approach.  They do not like taking risks at all and go for proven options in the end. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Empathy in Leadership
Believes that change management starts with empathy and that leaders get promoted based on their emotional intelligence (EQ), not just their IQ.
Organizational Change
As a Prosci-certified practitioner, she leads the strategy for helping associates embrace and adopt new processes, systems, and cultural shifts within the healthcare system.
Unlocking Potential
Views herself as a "catalyst" for others, focusing on executive coaching and development to help people ignite their passion and see what is possible.

Media Appearances

Christus Health Reignites Its Culture and Improves Staff Retention Using ThoughtExchange. Featured in ThoughtExchange

See Now

Work History

7-2019
Vice President of Change Management at CHRISTUS Health
3-2004 - 9-2019
Vice President Talent Management at CHRISTUS Health
2000 - 2004
Director of Guest Services at CHRISTUS St. Elizabeth
1997 - 2000
Director of Patient Advocacy at CHRISTUS Schumpert Bossier
1991 - 1997
DIrector of Patient Advocacy/Volunteer Services at Campbell County Memorial Hospital

Education

2004 - 2008
Ph. D. from Our Lady of the Lake University
1998 - 2001
MBA from LSU Shreveport

More Information

Social Presence :

Prographics :

Exp : 35 Location : Dallas, Texas, United States Job Level : Senior Designation : Vice President of Change Management at CHRISTUS Health
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Insights For Selling To Lisa

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lisa is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Lisa

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Lisa move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Lisa take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Lisa

Personality Compatibility


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