Lissa Wood in

Lissa Wood

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Director of SME Customers at Wave Utilities
📍 Durham, England, United Kingdom

Lissa Wood is the Director of SME Customers at Wave Utilities, specializing in the retail water industry. With a background in marketing from the University of Lincolnshire & Humberside, she has extensive experience in customer experience, complaints, retention, and acquisition. She is a dynamic leader focused on driving customer excellence and adopting new ways of thinking.

Lissa is passionate about supporting women in business, having served as a member of the Womens Advisory Board for the North East England Chamber of Commerce. This role involved championing female enterprise and improving support for female entrepreneurs in the North East.

Unique fact: Lissa chaired the Retail Wholesale Group (RWG) complaints sub-group, developing a good practice guide for the industry.

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Experience
25 Years
Current Role
Director of SME Customers
Job Level
Mid-senior
Location
Durham, England, United Kingdom
Personality Overview

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Decision Approach
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Priorities

Topics Lissa cares about

SME Customer Success
Her current role as Director of SME Customers at Wave is entirely focused on customer experience, retention, and acquisition for small and medium-sized enterprises.
Customer Complaint Resolution
She chaired the Retail Wholesale Group's complaints sub-group, demonstrating leadership in establishing industry-wide best practices for handling customer issues.
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Career

Work history

11-2020
Director of SME Customers
Wave Utilities
6-2018 - 11-2020
Director of Customer Experience
Wave Utilities
9-2017 - 6-2018
Head of Customer Experience (North)
Wave Utilities
4-2016 - 8-2017
SME Customer Director
NWG Business Limited
10-2012 - 12-2016
Member of the Women's Advisory Board
North East England Chamber of Commerce
In the press

Media appearances

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Education
1995 - 1999
BA Hons 2:1
University of Lincolnshire & Humberside - Hull Business School
1988 - 1995
10 GCSEs & 3 A Levels
Dame Allan's Schools
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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