Lissa Wood is the Director of SME Customers at Wave Utilities, specializing in the retail water industry. With a background in marketing from the University of Lincolnshire & Humberside, she has extensive experience in customer experience, complaints, retention, and acquisition. She is a dynamic leader focused on driving customer excellence and adopting new ways of thinking.
Lissa is passionate about supporting women in business, having served as a member of the Womens Advisory Board for the North East England Chamber of Commerce. This role involved championing female enterprise and improving support for female entrepreneurs in the North East.
Unique fact: Lissa chaired the Retail Wholesale Group (RWG) complaints sub-group, developing a good practice guide for the industry.
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