Liz Hunter

Commander
DISC Type : D

Director, Customer Care Operations and Strategy at AMERICAN EAGLE OUTFITTERS INC.

Greater Pittsburgh Region, United States

Overview

Liz is a senior leader in analytics and business operations, specializing in using data-driven intelligence to transform business outcomes. With experience at American Eagle Outfitters and TDS, she excels at leading cross-functional projects that improve customer satisfaction. She holds Masters and Bachelors degrees from the University of Wisconsin-Madison and is ITIL certified. People who have worked with Liz describe her as data-oriented, process-driven, accurate, and reliable.


At TDS, Liz received the "Inspiring Excellence" award from executive leadership for a project that significantly improved the customer IVR experience.

Personality Overview

Decisive

Candid & Clear

Impact-Driven

They like to move fast and expect the same from others.  They respond better to strong and respectful interactions. More than the product, they care about the impact of the product.

Topics They Care About

Data-Driven Intelligence
Her core competency is gathering insights from complex data to guide leadership in solving root problems, rather than just addressing symptoms.
Customer Experience
She has consistently focused on improving customer satisfaction, transforming customer care, and analyzing friction points to enhance the overall experience.
Operational Efficiency
A key focus in her career has been reducing costs, improving quality, and optimizing workflows, once decreasing contact rates by 28% through analysis.

Media Appearances

Liz has no verified media appearances

Work History

8-2024
Director, Customer Care Operations and Strategy at AMERICAN EAGLE OUTFITTERS INC.
5-2021 - 8-2024
Director, Customer Engagement at AMERICAN EAGLE OUTFITTERS INC.
9-2018 - 5-2021
Senior Manager, Customer Care Reporting & Forecasting at AMERICAN EAGLE OUTFITTERS INC.
2011 - 2018
Manager, Contact Center Support at TDS Telecommunications LLC
2009 - 2011
Workforce Management Supervisor at TDS Telecommunications LLC

Education

Master of Science from University of Wisconsin-Madison
Bachelor of Science from University of Wisconsin-Madison

More Information

Social Presence :

Prographics :

Exp : 17 Location : Greater Pittsburgh Region, United States Job Level : Mid-senior Designation : Director, Customer Care Operations and Strategy at AMERICAN EAGLE OUTFITTERS INC.
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Insights For Selling To Liz

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being too verbose
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Liz is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Liz

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Liz move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Liz take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Liz

Personality Compatibility


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