Liz Hunter in

Liz Hunter

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Director, Customer Care Operations and Strategy at AMERICAN EAGLE OUTFITTERS INC.
📍 Greater Pittsburgh Region, United States

Liz is a senior leader in analytics and business operations, specializing in using data-driven intelligence to transform business outcomes. With experience at American Eagle Outfitters and TDS, she excels at leading cross-functional projects that improve customer satisfaction. She holds Masters and Bachelors degrees from the University of Wisconsin-Madison and is ITIL certified. People who have worked with Liz describe her as data-oriented, process-driven, accurate, and reliable.

At TDS, Liz received the "Inspiring Excellence" award from executive leadership for a project that significantly improved the customer IVR experience.

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Experience
17 Years
Current Role
Director, Customer Care Operations and Strategy
Job Level
Mid-senior
Location
Greater Pittsburgh Region, United States
Personality Overview

How Liz shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Liz cares about

Data-Driven Intelligence
Her core competency is gathering insights from complex data to guide leadership in solving root problems, rather than just addressing symptoms.
Customer Experience
She has consistently focused on improving customer satisfaction, transforming customer care, and analyzing friction points to enhance the overall experience.
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Career

Work history

8-2024
Director, Customer Care Operations and Strategy
AMERICAN EAGLE OUTFITTERS INC.
5-2021 - 8-2024
Director, Customer Engagement
AMERICAN EAGLE OUTFITTERS INC.
9-2018 - 5-2021
Senior Manager, Customer Care Reporting & Forecasting
AMERICAN EAGLE OUTFITTERS INC.
2011 - 2018
Manager, Contact Center Support
TDS Telecommunications LLC
2009 - 2011
Workforce Management Supervisor
TDS Telecommunications LLC
In the press

Media appearances

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Education
Master of Science
University of Wisconsin-Madison
Bachelor of Science
University of Wisconsin-Madison
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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