Lori Dean Logue

Go-getter
DISC Type : d

Member at Women of Customer Success

United States

Overview

Lori Dean Logue is a customer success and revenue leader with over 20 years of experience, specializing in SaaS since 2010. At Evernote, she drove ARR growth from $9M to $21M and boosted retention from 77% to 93%. People who have worked with her describe her as pragmatic, collaborative, and a great mentor.

Lori is a member of Women of Customer Success, indicating a passion for supporting other female leaders in her field. She actively uses her professional network to share job opportunities and recommend talented individuals, demonstrating a commitment to helping others in their careers.

She is a self-made, customer-first leader who specializes in building scalable processes from the ground up to maximize customer lifetime value.

Personality Overview

Decisive

Direct & Candid

Vision Oriented

They care equally about the product and its potential impact.  They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Retention
Pioneered SaaS retention strategies and has a proven record of increasing customer retention from 77% to 93% by creating personalized customer journeys.
SaaS Revenue Growth
Focuses on scaling high-performing teams to drive significant ARR growth, having successfully expanded revenue from $9M to $21M by leading global teams.
Leadership & Mentoring
Passionate about mentoring future leaders and building teams. Former team members praise her thoughtful strategy, guidance, and leadership poise.

Media Appearances

Lori has no verified media appearances

Work History

4-2025
Member at Women of Customer Success
1-2023
VP | Growth & Sales at Mills Energy Services
3-2021 - 5-2022
Senior Director | Global Customer Success & Sales (NA, LATAM & EMEA) at Evernote
2-2019 - 3-2021
Director | Global Customer Success & Sales (NA, LATAM & EMEA) at Evernote
8-2018 - 2-2019
Sr. Manager | Customer Success at Evernote

Education

Bachelor's degree from Texas State University
Associate's degree from Kukulcan

More Information

Social Presence :

Prographics :

Exp : 12 Location : United States Job Level : Senior Designation : Member at Women of Customer Success
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Insights For Selling To Lori Dean

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lori Dean is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Lori Dean

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Lori Dean move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Lori Dean take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Lori Dean

Personality Compatibility


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