Lorraine Galoni

Inquirer
DISC Type : dc

Especialista em Experiência do Cliente at Volkswagen do Brasil

São Bernardo do Campo, São Paulo, Brazil

Overview

Lorraine Galoni is a Customer Experience Specialist at Volkswagen do Brasil, with a remarkable 27-year career that began on the factory floor. Her extensive background spans planning, finance, purchasing, and project management, providing her a holistic view of brand strategy and marketing.

Driven by her values, she is passionate about creating significant and meaningful customer journeys. Lorraine is also a dedicated Ambassador and Instructor for Diversity, Equity, and Inclusion within her company, actively working to foster a more inclusive corporate culture.

Her entire 27-year professional journey has been within Volkswagen, showcasing exceptional loyalty and growth from the factory floor to a corporate specialist.

Personality Overview

Upfront

Judgemental

Demanding

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Experience
In her recently promoted role as a Customer Experience Specialist, she focuses on transforming customer journeys into memorable experiences.
Diversity and Inclusion
As an Ambassador and Instructor, she is passionate about training leaders and employees to foster an inclusive culture and implement institutional diversity policies.
Project Management
Her experience as a Project Coordinator and recent attendance at the PMO Summit 2026 highlight her focus on project delivery, deadlines, and strategy.

Media Appearances

Lorraine has no verified media appearances

Work History

10-2025
Especialista em Experiência do Cliente at Volkswagen do Brasil
9-2023 - 10-2025
Assessora da Vice Presidencia de Vendas E Marketing at Volkswagen do Brasil
7-2021 - 8-2023
Coordenadora de Projetos de Compras at Volkswagen do Brasil
1-2019
Embaixadora e Instrutora de Diversidade e Inclusão at Volkswagen do Brasil
5-2017 - 6-2021
Compradora at Volkswagen do Brasil

Education

2-2025 - 12-2026
Marketing Branding e Growth from Pontifícia Universidade Católica do Rio Grande do Sul
2004 - 2007
Tecnologia em Processos de Produção from Universidade Santo André

More Information

Social Presence :

Prographics :

Exp : 28 Location : São Bernardo do Campo, São Paulo, Brazil Job Level : N/A Designation : Especialista em Experiência do Cliente at Volkswagen do Brasil
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Insights For Selling To Lorraine

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Tell them that you are there to help them create visible impact within their organization
  • Highlight the competitive differentiation of your product

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid repeating yourself or making generalizations
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lorraine is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Lorraine

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Lorraine move?

  • Their decision making speed is somewhere in the middle.
  • Can Lorraine take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Lorraine

Personality Compatibility


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