LUANA CAETANO

Questioner
DISC Type : c

Customer Service Analyst at Bimbo do Brasil

São Paulo, São Paulo, Brazil

Overview

Luana is a Senior Customer Service Analyst at Bimbo do Brasil with a background in logistics and supply chain. A graduate in Administration from FEI, she is currently pursuing an MBA in Project Management. She is driven by a strong work ethic and values delivering with excellence and punctuality.

Born and raised in São Paulo, Luana believes in building strong professional and personal connections through her work. She is passionate about continuous learning and development, frequently celebrating team achievements and the new friendships she makes along the way. She expresses immense gratitude for mentorship and shared successes.

Unique fact: She earned a full scholarship for her undergraduate degree by placing third in the university entrance exam.

Personality Overview

Not Easily Convinced

Price-Sensitive

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They prefer to do thorough analysis of any situation. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Customer Service Excellence
As a Senior Customer Service Analyst, she values delivering with excellence and contributed to her team winning a "Direct Delivery" award in 2023.
Project Management
She is actively enhancing her skills in this area by currently pursuing a Master of Business Administration (MBA) focused on Project Management.
Supply Chain Logistics
Her career includes logistics roles at Portobello Shop and Pirelli, focusing on delivery monitoring, stock control, and cost management.

Media Appearances

LUANA has no verified media appearances

Work History

4-2022
Customer Service Analyst at Bimbo do Brasil
6-2019 - 4-2022
Analista de logística at Portobello Shop Mooca
6-2017 - 5-2019
Estagiário de logística at Pirelli
1-2016 - 7-2016
Estagiário comercial at All Tasks Traduções Técnicas

Education

Master of Business Administration - MBA from Universidade Anhembi Morumbi (UAM)
2016 - 2019
Bacharelado em Administração from FEI

More Information

Social Presence :

Prographics :

Exp : 9 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Customer Service Analyst at Bimbo do Brasil
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Insights For Selling To LUANA

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Share as much information as possible regarding your product
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with LUANA is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from LUANA

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will LUANA move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can LUANA take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And LUANA

Personality Compatibility


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