Lucas Atílio

Evaluator
DISC Type : DCS

Psicanalista at Casa de Marias Grupo

São Paulo, São Paulo, Brazil

Overview

Lucas Atílio is a Customer Experience Manager and Psychoanalyst with expertise in leading high-performance teams across Latin America. Leveraging his background from the Universidade de São Paulo, he uses data-driven strategies to enhance the customer lifecycle, achieving significant improvements in client retention and operational efficiency. Colleagues describe him as motivating, good-humored, and an incredible leader.

Beyond his corporate roles, Lucas is deeply invested in emotional well-being and social discourse. He is a coordinator and speaker for "Pais Pretos Presentes, " an organization focused on Black fatherhood, and has a personal passion for music, being described by peers as a talented musician by vocation.

Uniquely, Lucas merges the empathetic, analytical skills of a psychoanalyst with the metric-focused world of customer experience to foster deep customer understanding.

Personality Overview

Fast But Analytical

Hard To Convince

Thorough Evaluator

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer-Centric Culture
His entire professional focus is on implementing strategies that place the customer at the center of business operations, from journey mapping to metric analysis.
Data-Driven CX
He consistently highlights his experience with metrics like NPS, CSAT, and SLA, using data to drive improvements in customer retention and service efficiency.
Psychoanalysis & Wellness
As a practicing psychoanalyst, he is dedicated to helping individuals with their emotional well-being and journey of self-discovery.

Media Appearances

Lucas has no verified media appearances

Work History

1-2024
Psicanalista at Casa de Marias Grupo
8-2024 - 10-2025
Operations Coordinator at Wipro
5-2023 - 3-2024
Team Manager Brasil at GIMO Global Interactive Marketing Online Ltd
5-2023 - 3-2024
Customer Service Team Manager at NetBet
1-2019 - 7-2023
Corrdinator and Speaker at Pais Pretos Presentes

Education

2-2024 - 12-2027
Bachelor of Education - BEd from USP - Universidade de São Paulo
6-2025 - 8-2027
Postgraduate Degree from Instituto ESPE - Ensino Superior em Psicologia e Educação

More Information

Social Presence :

Prographics :

Exp : 6 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Psicanalista at Casa de Marias Grupo
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Insights For Selling To Lucas

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid inviting them for any social interactions until you have built some rapport with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucas is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Lucas

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Lucas move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Lucas take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Lucas

Personality Compatibility


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