Lucas Atílio in

Lucas Atílio

Evaluator · DISC type DCS
Psicanalista at Casa de Marias Grupo
📍 São Paulo, São Paulo, Brazil

Lucas Atílio is a Customer Experience Manager and Psychoanalyst with expertise in leading high-performance teams across Latin America. Leveraging his background from the Universidade de São Paulo, he uses data-driven strategies to enhance the customer lifecycle, achieving significant improvements in client retention and operational efficiency. Colleagues describe him as motivating, good-humored, and an incredible leader.

Beyond his corporate roles, Lucas is deeply invested in emotional well-being and social discourse. He is a coordinator and speaker for "Pais Pretos Presentes, " an organization focused on Black fatherhood, and has a personal passion for music, being described by peers as a talented musician by vocation.

Uniquely, Lucas merges the empathetic, analytical skills of a psychoanalyst with the metric-focused world of customer experience to foster deep customer understanding.

Read the full overview →
Experience
6 Years
Current Role
Psicanalista
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Lucas shows up

Fast But Analytical
Hard To Convince
Thorough Evaluator

They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Priorities

Topics Lucas cares about

Customer-Centric Culture
His entire professional focus is on implementing strategies that place the customer at the center of business operations, from journey mapping to metric analysis.
Data-Driven CX
He consistently highlights his experience with metrics like NPS, CSAT, and SLA, using data to drive improvements in customer retention and service efficiency.
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Career

Work history

1-2024
Psicanalista
Casa de Marias Grupo
8-2024 - 10-2025
Operations Coordinator
Wipro
5-2023 - 3-2024
Team Manager Brasil
GIMO Global Interactive Marketing Online Ltd
5-2023 - 3-2024
Customer Service Team Manager
NetBet
1-2019 - 7-2023
Corrdinator and Speaker
Pais Pretos Presentes
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2-2024 - 12-2027
Bachelor of Education - BEd
USP - Universidade de São Paulo
6-2025 - 8-2027
Postgraduate Degree
Instituto ESPE - Ensino Superior em Psicologia e Educação
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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