Lucia Szabova

Energizer
DISC Type : I

Member Services Associate at Club Quarters Hotels

London, England, United Kingdom

Overview

Lucia is a hospitality professional with experience as a Member Services Associate at Club Quarters Hotels and previously as a Receptionist. She is skilled in customer service, managing reservations, and dealing with corporate clients. Lucia holds a Professional Hotel Receptionist certification and a Secretarial/PA diploma, underscoring her specialized training for the industry.

Her professional interests include Career Legal, a legal recruitment company, which suggests a potential focus on career development or an interest in industries outside of hospitality.

Personality Overview

Believer

Big Picture Person

Informal

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are really good at seeing what the long-term impacts of their decisions could be. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Guest Experience
Her roles focus on providing excellent customer service, managing reservations, and ensuring guest expectations are met professionally.
Corporate Hospitality
Has direct experience handling the needs of corporate clients within the hotel and serviced apartment sectors.
Client Data Safety
Her responsibilities include ensuring that customer personal information is kept safe and confidential.

Media Appearances

Lucia has no verified media appearances

Work History

7-2017
Member Services Associate at Club Quarters Hotels
5-2015 - 7-2017
Receptionist at Marlin Apartments

Education

2015 - 2015
Professional Hotel Receptionist Training from Reception Academy
2010 - 2011
Secretarial/PA diploma from Souters Training Academy, London

More Information

Social Presence :

Prographics :

Exp : 10 Location : London, England, United Kingdom Job Level : N/A Designation : Member Services Associate at Club Quarters Hotels
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Insights For Selling To Lucia

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid overloading them with too much detail
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucia is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Lucia

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Lucia move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Lucia take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Lucia

Personality Compatibility


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