Lucy Williams

Examiner
DISC Type : cs

Head of Risk Control Oversight Office, HSBC Mexico at HSBC

Mexico

Overview

Lucy Williams is an executive specializing in risk, control, compliance, and governance, currently serving as the Head of Risk Control Oversight Office at HSBC Mexico. Educated at LSE and INSEAD, she has extensive experience leading regulatory compliance and conduct standards for HSBC.

Outside of her corporate career, Lucy is deeply involved in the arts. She is a passionate supporter of live theatre and classical music, actively promoting the Royal Shakespeare Company (RSC) and the City of Birmingham Symphony Orchestra (CBSO).

She serves as a board member for the prestigious Royal Shakespeare Company, blending her governance expertise with a passion for theatre.

Personality Overview

Tough To Convince

Unexpressive

Process Oriented

They tend to be clear about their needs and limitations and are unlikely to promise too much.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. Being observant comes to them naturally.

Topics They Care About

Corporate Governance
Her executive career focuses on governance, and she applies these skills as a Board Member for both HSBC Asset Management and the Royal Shakespeare Company.
Live Theatre
Serves on the board of the Royal Shakespeare Company and frequently posts in support of their productions, calling it a "cultural jewel. "
Risk & Control
Currently leads the Risk Control Oversight Office for HSBC Mexico, establishing enterprise-wide risk oversight capabilities.

Media Appearances

Distinguished Leaders Series: Paul Szumilewicz and Lucy Williams (HSBC). Featured in University of Birmingham – Business School

See Now

Work History

5-2024
Head of Risk Control Oversight Office, HSBC Mexico at HSBC
6-2022
Board Member and Member of the Risk Committee at HSBC Asset Management (Fund Services) UK
1-2022 - 7-2024
Chair, Independent Schools' Governing Body at King Edward VI Foundation Birmingham
9-2020 - 5-2024
Group Head of Conduct, Policy and Whistleblowing at HSBC
9-2017
Board Member at Royal Shakespeare Company

Education

2008 - 2009
General Management Programme from INSEAD
1993 - 1994
M.Sc. from The London School of Economics and Political Science (LSE)

More Information

Social Presence :

Prographics :

Exp : 32 Location : Mexico Job Level : Mid-senior Designation : Head of Risk Control Oversight Office, HSBC Mexico at HSBC
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Insights For Selling To Lucy

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucy is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Lucy

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Lucy move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Lucy take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Lucy

Personality Compatibility


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