Luis M. in

Luis M.

Login to view DISC.
Contact Center Manager at Banco Bancrea
📍 San Pedro Garza García, Nuevo León, Mexico

Luis is a Customer Experience and Digital Operations Leader with an engineering degree from Tecnológico de Monterrey. He specializes in transforming complex service environments with cloud technology, AI, and automation. Colleagues describe him as analytical, results-oriented, and a strong team player with an expert understanding of CX operations.

He once shared an in-depth article about the valuable lessons learned from an omnichannel strategy project, highlighting his focus on growth from all experiences.

Read the full overview →
Experience
12 Years
Current Role
Contact Center Manager
Job Level
Middle
Location
San Pedro Garza García, Nuevo León, Mexico
Personality Overview

How Luis shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Luis cares about

Omnichannel Architecture
He identifies as an "Omnichannel Architect" and has led the design of cloud-based omnichannel contact centers using modern MACH-based architecture (Microservices, API-first, Cloud, Headless).
CX Transformation
His entire career is focused on transforming customer service operations across digital and voice channels to improve satisfaction, boost KPIs, and increase efficiency.
+4 more topics Login to view topics
Career

Work history

7-2025
Contact Center Manager
Banco Bancrea
1-2024 - 10-2024
Contact Center & Digital Operations Director
FarmaValue
8-2019 - 1-2024
Customer Experience & Call Center Director
Farmacias del Ahorro
4-2018 - 7-2019
Performance Excellence Director
Sykes Enterprises, Incorporated
11-2011 - 6-2017
Customer Service Operations Manager
Samsung Electronics Mexico
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1998 - 2000
MATI
Tecnológico de Monterrey
1990 - 1995
Bachelor
Tecnológico de Monterrey
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

More profiles

Discover additional public profiles from our index.

Jesus Ramos
Jesus Ramos
Medical Director
Clínica Internacional
 Laura Menken
Laura Menken
Senior Vice President, Retail Digital Payments and Wallets
PNC
 R. Adam Norwitt
R. Adam Norwitt
President and Chief Executive Officer
Amphenol Corporation
 Meghan Billmann Freehoff
Meghan Billmann Freehoff
Partner and Fund Administrator at Pathstone
Pathstone
Unlock the full playbookSee exactly how to sell to Luis. Free, 10 seconds.