Luke Canavan

Initiator
DISC Type : Di

Head of Technology at British Gas

Manchester, England, United Kingdom

Overview

A product and technology leader with over 15 years at British Gas, currently as Head of Technology. He specializes in digital transformation, scaling high-performing teams, and leveraging AI for business value. He notably led an energy apps transformation, boosting its rating from 1. 3 to 4. 2 stars.

He is a proud advocate for inclusion and diversity, publicly supporting and representing his companys values at events like Manchester Pride. After a long tenure, he is currently open to exploring new career opportunities where he can continue to drive customer value.

Unique fact: Luke has spent his entire 15+ year career at British Gas, progressing through a wide variety of roles from analyst to technology leader.

Personality Overview

Friendly Challenger

Conviction Driven

Impact-Oriented

They measure a product on its merit but can be influenced by strong testimonials.  They respond well to objective pitches but also attach some value to relationships. They usually prefer to drive the conversation.

Topics They Care About

Digital Transformation
Has extensive experience guiding cross-functional teams through complex transformations, including major app rebrands and implementing new operational models.
AI & Data Innovation
Focuses on using AI and data to deliver measurable business value, such as creating AI-powered lead generation tools that drove £1M in new sales.
Customer Experience
Passionate about delivering customer impact, demonstrated by successfully raising a key mobile app's rating from a 1. 3 to a 4. 2-star rating.

Media Appearances

Luke has no verified media appearances

Work History

10-2024
Head of Technology at British Gas
3-2023 - 10-2024
Product Owner - Energy and Customer Insight at British Gas
9-2018 - 3-2023
Product Owner at Centrica
3-2017 - 9-2018
Continuous Improvement Manager at British Gas
5-2016 - 3-2017
Interaction Design Analyst at British Gas

Education

Education details unavailable from St ambrose barlow

More Information

Social Presence :

Prographics :

Exp : 16 Location : Manchester, England, United Kingdom Job Level : Mid-senior Designation : Head of Technology at British Gas
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Insights For Selling To Luke

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Focus on the big picture and the strategic value of your product
  • Look like someone who is on top of their game

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luke is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Luke

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Luke move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Luke take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Luke

Personality Compatibility


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