Luke DaMore

Observer
DISC Type : ci

Systems Engineer at Goodwill Greater Milwaukee & Chicago

Pleasant Prairie, Wisconsin, United States

Overview

Luke is a Systems Engineer with a decade of experience in IT infrastructure and operations. His background includes five years in a Network Operation Center facilitating ITIL-based incident management and a unique role as the primary technical liaison for a U. S. Navy contract. He holds a bachelors degree from Robert Morris University.

Based on his work and education history in the Chicago and Milwaukee areas, he likely follows local sports. He might be a fan of teams like the Chicago Bears or the Milwaukee Bucks, reflecting his connection to both cities.

Unique fact: He was responsible for the technology infrastructure support across 22 buildings at Naval Station Great Lakes.

Personality Overview

Assertive

Curious

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

ITIL Incident Management
Has 5 years of experience facilitating the ITIL-based incident management process, including root cause analysis and solution implementation.
Infrastructure Support
He was responsible for the installation, configuration, operation, and maintenance of all technology infrastructure for a U. S. Navy contract.
System Administration
His current role involves performance tuning, problem resolution, storage administration, security, disaster recovery, backups, and overall system analysis.

Media Appearances

Luke has no verified media appearances

Work History

3-2022
Systems Engineer at Goodwill Greater Milwaukee & Chicago
4-2021 - 3-2022
Field System Administrator at Goodwill Industries of Southeastern Wisconsin, Inc.
11-2017 - 4-2021
DOT Courrier at FedEx Express
2-2012 - 4-2017
Service Desk Specialist at Health Care Service Corporation
9-2008 - 2-2012
Service Desk Team Lead at Technisource

Education

2007 - 2009
Bachelor's degree from Robert Morris University - Illinois
2005 - 2007
Associate's degree from College of Lake County

More Information

Social Presence :

Prographics :

Exp : 16 Location : Pleasant Prairie, Wisconsin, United States Job Level : Mid-senior Designation : Systems Engineer at Goodwill Greater Milwaukee & Chicago
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Insights For Selling To Luke

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Persuade objectively how your product will help them achieve their goals
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luke is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Luke

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Luke move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Luke take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Luke

Personality Compatibility


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