Luke Hagstrand

Trailblazer
DISC Type : DI

VP, Enterprise AI at ServiceNow

Philadelphia, Pennsylvania, United States

Overview

Luke is the VP of Enterprise AI at ServiceNow, driving AI strategy and agentic transformation. With over 20 years of experience at startups and Fortune 500s like Comcast and Boomi, he specializes in B2B SaaS, data, and analytics. He holds a BS from Cornell, an MBA from RPI, and is described as a results-driven and motivational leader.

Based in Lower Merion Township, Pennsylvania, Luke is a family man with a wife, three children, and a dog. Public records from his youth indicate a history as a competitive track and field athlete in high school, participating in state-level relay championships and competing at events held at Cornell University.

Unique fact: He founded the U. S. subsidiary of a B2B SaaS company which was recognized by Gartner as a "Cool Vendor in IT Operations. "

Personality Overview

Charismatic

Friendly But Fast

Persuasive

They are charming and have the ability to align others behind their decisions.  They respond better to a combination of speed and relationship. They like to keep things under control.

Topics They Care About

Agentic AI Systems
His current role at ServiceNow and previous role at Boomi are centered on leading enterprise strategy and transformation using agentic AI.
AI for CX
During his 12 years at Comcast, he led customer experience personalization, using data and AI to achieve significant NPS gains and cost savings.
Enterprise AI Adoption
He frequently posts about the challenges of enterprise AI adoption, such as companies getting stuck in the proof-of-concept stage, and focuses on making AI practical for business use.

Media Appearances

Luke has no verified media appearances

Work History

10-2025
VP, Enterprise AI at ServiceNow
11-2023 - 10-2025
Head of Enterprise AI at Boomi
VP Experience Personalization at Comcast
Sr Director Product & Technology at Comcast
VP/GM B2B SaaS Applications at WisageTech

Education

MBA from RPI Lally School of Management
BS from Cornell University

More Information

Social Presence :

Prographics :

Exp : 2 Location : Philadelphia, Pennsylvania, United States Job Level : Senior Designation : VP, Enterprise AI at ServiceNow
URL has been copied!

Insights For Selling To Luke

During A Call Or A Meeting

DO's

  • Talk about yourself and some of your achievements at the start of the conversation
  • Showcase existing customers and use case-studies to grab their attention
  • Display high self-confidence and expect them to have a strong personality.

DONT's

  • Avoid unnecessary negativity or slowness
  • Don't make any commitments that you might not be able to fulfill
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luke is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Luke

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Luke move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Luke take some risk or not?

  • They can take risks if necessary.

You And Luke

Personality Compatibility


Other ServiceNow Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.