Luz Eliana is a Lead Customer Experience Analyst at Banco de Bogotá, specializing in both Retail and Business Banking. With a background as a Sub-manager of Operations within the same bank, she possesses a deep understanding of internal processes, which she leverages to enhance the overall customer journey and experience.
LUZ ELIANA RAMON SALAZAR
Analista de Experiencia de Cliente Banca Retail y Banca Empresas at Banco de Bogotá
Cali, Valle del Cauca, Colombia
Overview
Topics They Care About
Customer Experience CX
Her current role as a Lead CX Analyst for Retail and Business Banking places customer journey and satisfaction at the core of her professional focus.
Retail & Business Banking
Her responsibilities cover both retail and business banking sectors, demonstrating her expertise in addressing the unique needs of diverse client bases.
Banking Operations
Her prior experience as a Sub-manager of Operations indicates a strong foundation in the internal workings and operational efficiency of a bank.
Media Appearances
LUZ has no verified media appearances
Work History
3-2020
Analista de Experiencia de Cliente Banca Retail y Banca Empresas at Banco de Bogotá
8-2003 - 5-2023
Subgerente de operaciones at Banco de Bogotá
Education
LUZ has no verified education history
More Information
Social Presence :
Prographics :
Exp : 22
Location : Cali, Valle del Cauca, Colombia
Job Level : N/A
Designation : Analista de Experiencia de Cliente Banca Retail y Banca Empresas at Banco de Bogotá
