Lyle M. Hennicke

Observer
DISC Type : ic

Product Owner at OverDrive, Inc.

Cleveland, Ohio, United States

Overview

Lyle is a product management professional at OverDrive with a background that spans tech support at Apple, account management, and software quality assurance. He is an Apple Certified Mac and Mobile Technician who studied at Baldwin Wallace University.

Outside of his tech career, Lyle has a background in the arts, having studied Theatre at university. He previously worked at Walt Disney World and has expressed interest in minimalist philosophy. He enjoys leveraging his diverse skills to enhance user experiences.

Unique fact: He successfully transitioned from a background in Theatre to a technical and product-focused career with major brands like Apple and Disney.

Personality Overview

Assertive

Example Seeker

Curious

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

Digital Reading Platforms
As a product owner at OverDrive, he is directly involved with market-leading digital reading apps like Libby and Sora for libraries and schools.
Customer Experience
His previous roles as an Apple Genius and an Account Manager focused heavily on client relationships, technical support, and improving the overall customer journey.
Performing Arts
He holds a degree in Theatre from Baldwin Wallace University, indicating a foundational interest and background in the arts.

Media Appearances

Lyle has no verified media appearances

Work History

10-2017
Product Owner at OverDrive, Inc.
3-2017 - 9-2017
Account Manager at GlobalMac IT - Solutions for Law
6-2015 - 3-2017
Software Quality Assurance Tester at OverDrive, Inc.
12-2014 - 6-2015
Genius at Apple Inc.
9-2010 - 12-2014
Inventory Control Specialist at Apple Inc.

Education

1998 - 2001
Theatre from Baldwin Wallace University
1991 - 1995
Education details unavailable from Crestwood High School

More Information

Social Presence :

Prographics :

Exp : 18 Location : Cleveland, Ohio, United States Job Level : N/A Designation : Product Owner at OverDrive, Inc.
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Insights For Selling To Lyle M.

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Invite them for a social do but don’t rely solely on the relationship
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lyle M. is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Lyle M.

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Lyle M. move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Lyle M. take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Lyle M.

Personality Compatibility


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