Mack Phifer

Researcher
DISC Type : Cs

Operations Manager at OSI Group

United States

Overview

Mack Phifer is a seasoned Operations Manager with over two decades of dedicated experience in the food packing industry. A graduate of Texas Tech University, he specializes in maximizing operational efficiencies and upholding stringent regulatory standards while building and leading high-performing production teams for companies like OSI Group.

His entire 20+ year career has been focused on mastering operations within the demanding food processing and packing sector.

Personality Overview

Cost Conscious

Soft Communicator

Perfectionist

They do not like taking risks at all and go for proven options in the end.  The only way to convince them is by showing them examples and ample proof. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

Operational Efficiencies
His entire career and professional headline are centered around maximizing operational efficiencies in the food packing industry.
Food Safety & Compliance
He has proven expertise in adhering to the stringent regulatory standards required in food processing and packing operations.
Production Team Leadership
His profile emphasizes his proficiency in building, mentoring, and leading production teams to ensure workplace safety and high performance.

Media Appearances

Mack has no verified media appearances

Work History

6-2025
Operations Manager at OSI Group
9-2024 - 6-2025
Production Supervisor at OSI Group
11-2022 - 9-2024
Harvest Supervisor at Greater Omaha Packing Co.
10-2020 - 11-2022
Ground Beef Supervisor at Greater Omaha Packing Co.
9-2019 - 10-2020
Grading/Transfer Cooler Supervisor at Greater Omaha Packing Co.

Education

1999 - 2003
Bachelor's degree from Texas Tech University

More Information

Social Presence :

Prographics :

Exp : 21 Location : United States Job Level : Middle Designation : Operations Manager at OSI Group
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Insights For Selling To Mack

During A Call Or A Meeting

DO's

  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • When following up with them, expect slowness; use questions to engage them, preferably over email.
  • Actively address their concerns around change, risk, and acceptance by users

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mack is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Mack

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Mack move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Mack take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Mack

Personality Compatibility


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