Madhivanan Balakrishnan

Evaluator
DISC Type : CSD

CEO Apollo Health Co & CDTO Apollo Group at Apollo 24|7

Mumbai, Maharashtra, India

Overview

Madhivanan Balakrishnan is the CEO of Apollo 24/7 and the Chief Digital & Technology Officer for the Apollo Hospitals Group. An alumnus of IIM Calcutta, he has a distinguished career of over three decades in technology, banking, and insurance, holding leadership roles at ICICI Bank and IDFC FIRST Bank where he focused on driving digital transformation and building new businesses.

Born and brought up in Mumbai, Madhivanan has a diverse professional background, having worked in FMCG with Pepsi and in the paint industry before his extensive career in financial services. He has expressed that his daughter becoming a doctor influenced his move into the healthcare sector, aligning with his familys long-term plans.

He was credited with building the Direct Banking division for ICICI Bank and was the Founder Director of the coalition loyalty program now known as Payback.

Personality Overview

Hard To Convince

Fast But Analytical

Quality Focused

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Omnichannel Healthcare
He leads Apollo's strategy to provide a seamless omnichannel experience for customers by integrating the digital platform, Apollo 24/7, with the extensive offline pharmacy network.
Digital Transformation
His entire career, from banking at ICICI to his current role at Apollo, has focused on leveraging technology to drive business growth, create new digital platforms, and enhance customer experience.
Quick Commerce
He is leading Apollo 24/7's push into rapid medicine delivery, launching 19-minute and 29-minute delivery services in major cities to compete in the evolving quick commerce space.

Media Appearances

Madhivanan has no verified media appearances

Work History

1-2024
CEO Apollo Health Co & CDTO Apollo Group at Apollo 24|7
7-2019 - 12-2023
Executive Director & Chief Operating Officer at IDFC FIRST Bank
6-2016 - 6-2019
CHIEF TECHNOLOGY & DIGITAL OFFICER at ICICI Bank
7-2012 - 5-2016
Managing Director at 3i Infotech
4-2010 - 6-2012
EXECUTIVE DIRECTOR at ICICI Prudential Life Insurance Company Limited

Education

1990 - 1992
PGDM from Indian Institute of Management, Calcutta
1986 - 1989
BSc from University of Mumbai

More Information

Social Presence :

Prographics :

Exp : 32 Location : Mumbai, Maharashtra, India Job Level : Leadership Designation : CEO Apollo Health Co & CDTO Apollo Group at Apollo 24|7
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Insights For Selling To Madhivanan

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Madhivanan is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Madhivanan

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Madhivanan move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Madhivanan take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Madhivanan

Personality Compatibility


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