Makeissah Robinson

Enthusiast
DISC Type : i

Senior Director Customer Support at DigitalOcean

North Myrtle Beach, South Carolina, United States

Overview

As the Senior Director of Customer Support at DigitalOcean, Makeissah Robinson leads a global team dedicated to customer success. A graduate of North Carolina Agricultural and Technical State University, his leadership blends innovation with hands-on customer advocacy and a focus on continuous team improvement.

Based in North Myrtle Beach, South Carolina, Makeissah is passionate about learning and exploring different cultures. He is a key leader in fostering inclusive work environments and is committed to community outreach, particularly in exposing young people to careers in technology.

He is one of the leaders of DigitalOceans first ethnicity-focused Employee Resource Group, the Afro Sharks.

Personality Overview

Non-Confrontational

Story Driven

Consensus Focused

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Customer Advocacy
He states his team's primary role is the customer, ensuring developers and businesses are successful on the DigitalOcean platform.
Global Team Culture
Enjoys the diversity of a global company and values learning about different cultures through his international team.
Youth in Tech
Expresses a desire to conduct outreach to youth, showing them what a career in technology can look like through partnerships with organizations like Black Girls Code.

Media Appearances

Makeissah has no verified media appearances

Work History

Senior Director Customer Support at DigitalOcean
5-2021
Director of Developer Support at DigitalOcean
8-2016 - 5-2021
Director of Technical Support at Omnitracs
11-2013 - 8-2016
Engineering Technical Support, Manager at Omnitracs
1-2004 - 11-2013
Remote Network Administrator at Qualcomm

Education

Master's degree from University of Maryland Global Campus
Bachelor of Science (BS) Industrial Technology from North Carolina Agricultural and Technical State University

More Information

Social Presence :

Prographics :

Exp : 23 Location : North Myrtle Beach, South Carolina, United States Job Level : Senior Designation : Senior Director Customer Support at DigitalOcean
URL has been copied!

Insights For Selling To Makeissah

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Makeissah is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Makeissah

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Makeissah move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Makeissah take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Makeissah

Personality Compatibility


Other DigitalOcean Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.