Malcolm Gomes

Evaluator
DISC Type : CDS

Chief Operating Officer at IDfy

Bengaluru, Karnataka, India

Overview

Malcolm Gomes is the Chief Operating Officer at IDfy, leading their trust and privacy platform, Privy, and global operations. With nearly two decades of experience, including over 16 years as a Partner at McKinsey & Company, his expertise lies in digital transformation, financial services, and technology-led innovation. He holds a PGDM from IIM Lucknow.

Outside of his primary role, Malcolm is an active early-stage start-up investor, demonstrating a clear passion for nurturing new businesses and innovation. He has a strong interest in the evolution of digital trust and data privacy, frequently speaking on and contributing to discussions about its impact on the economy.

He has co-authored articles on AI-enabled customer service and social media as a service differentiator.

Personality Overview

Thorough Evaluator

Fast But Analytical

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Data Privacy & Trust
Heads the 'Privy' Trust and Privacy platform at IDfy and actively discusses the impact of regulations like India's DPDP Act on the digital economy.
Startup Investing
Identifies himself as an early-stage start-up investor, indicating a passion for fostering innovation and supporting new ventures.
Digital Transformation
Has extensive experience from his 17 years at McKinsey driving digital transformation and AI-led service operations for financial services clients across emerging markets.

Media Appearances

Malcolm has no verified media appearances

Work History

4-2025
Chief Operating Officer at IDfy
1-2018 - 4-2025
Partner at McKinsey & Company
1-2015 - 12-2017
Associate Partner at McKinsey & Company
1-2012 - 12-2014
Engagement Manager at McKinsey & Company
4-2007 - 6-2007
Summer Intern at Procter & Gamble

Education

2006 - 2008
PGDM from Indian Institute of Management, Lucknow
2001 - 2005
Bachelor’s Degree from Goa University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Bengaluru, Karnataka, India Job Level : Leadership Designation : Chief Operating Officer at IDfy
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Insights For Selling To Malcolm

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Malcolm is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Malcolm

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Malcolm move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Malcolm take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Malcolm

Personality Compatibility


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