Malik Jenkins in

Malik Jenkins

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Product Operations Manager: CX Transformation at Gusto
📍 New York, New York, United States

Malik Jenkins serves as a Product Operations Manager at Gusto, focusing on CX Transformation. With a background in digital analytics from Theory and LivePerson, the Yale University graduate is adept at data analysis and business strategy. Colleagues describe him as insightful, innovative, and collaborative.

Beyond his professional work, Malik is recognized as a genuine community builder. He is passionate about sharing his values with his team and is an active participant in DEI (Diversity, Equity, and Inclusion) organizations within his workplace.

Malik is known for combining his expert data analysis with a drive for creating innovative solutions in cross-functional projects.

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Experience
13 Years
Current Role
Product Operations Manager: CX Transformation
Job Level
Middle
Location
New York, New York, United States
Personality Overview

How Malik shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Malik cares about

CX Transformation
His current role at Gusto is centered on transforming the customer experience, leveraging his background in customer service analytics from previous positions.
Data-Driven Strategy
His career demonstrates a consistent focus on using data analysis and business insights to inform strategy, particularly in his past analytics roles.
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Career

Work history

3-2025
Product Operations Manager: CX Transformation
Gusto
8-2021 - 5-2024
Director of Digital Analytics - VOC/VOS
Theory
2-2020 - 9-2021
Managed Services Analytics and Strategy
LivePerson
1-2018 - 2-2020
Conversational Analyst
LivePerson
8-2016 - 1-2018
Strategic Delivery Manager
LivePerson
In the press

Media appearances

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Education
2009 - 2013
Bachelor of Arts (B.A.)
Yale University
2005 - 2009
Education details unavailable
Phillips Academy
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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