Manny Bains

Energizer
DISC Type : I

Chief Operations Officer at Phantom Compliance

Calgary, Alberta, Canada

Overview

Manny Bains is the Chief Operations Officer at Phantom Compliance, bringing over 19 years of expertise in anti-fraud and AML strategy for digital payments and gaming. An alumnus of the Southern Alberta Institute of Technology, colleagues describe him as a detail-oriented, calm, and passionate leader focused on enterprise risk management.

He has built a ground-up understanding of financial crime operations by progressing from a team lead to executive roles.

Personality Overview

Big Picture Person

Relationship Oriented

Imaginative

They are always positive and upbeat, so take their promises with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Fraud & AML Strategy
He is on a mission to help businesses mitigate fraud risks and effectively detect and report money laundering in sectors like online gaming and digital wallets.
Leadership Development
Described as a pivotal leader with a strong ability to develop his team members into leaders and empower them to make their own decisions.
Enterprise Risk Management
Possesses intimate knowledge of enterprise risk management, program management, and bad debt reduction from over 15 years in leadership positions.

Media Appearances

Manny has no verified media appearances

Work History

10-2024
Chief Operations Officer at Phantom Compliance
3-2024 - 9-2024
Director of Fraud and Payment Risk at MoonPay
5-2023 - 3-2024
Director of Payment Operations at Clio - Cloud-Based Legal Technology
1-2022 - 5-2023
Director Fraud Management at Neo Financial
6-2021 - 1-2022
Director, Fraud and Risk at Paramount Commerce

Education

2012 - 2017
Accounting from Southern Alberta Institute of Technology (SAIT)

More Information

Social Presence :

Prographics :

Exp : 4 Location : Calgary, Alberta, Canada Job Level : Leadership Designation : Chief Operations Officer at Phantom Compliance
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Insights For Selling To Manny

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Talk anecdotally about the customer experience that your product offers
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid overloading them with too much detail
  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Manny is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Manny

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Manny move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Manny take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Manny

Personality Compatibility


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