Marc Cusson

Examiner
DISC Type : cs

Director IT User Services (IAM, ITSM, User Technologies & Service Desk) at Banque de développement du Canada

Greater Montreal Metropolitan Area, Canada

Overview

Marc has no verified overview

Personality Overview

Late Adopter

Unexpressive

Process Oriented

They do not like taking risks at all and go for proven options in the end.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. Being observant comes to them naturally.

Topics They Care About

Marc has no verified topics they care about

Media Appearances

Marc has no verified media appearances

Work History

1-2014
Director IT User Services (IAM, ITSM, User Technologies & Service Desk) at Banque de développement du Canada
3-2013 - 1-2014
Spécialiste ITIL en mandat chez Telus & Hydro-Québec at Consultant ITSM/GSTI
12-2010 - 3-2013
Spécialiste ITIL, Gestion des services TI at FXinnovation
3-2007 - 11-2010
Président at 9199-7247 QC inc.
1-2003 - 12-2008
Gestionnaire de Problèmes at CGI

Education

2011 - 2011
Certification from ISACA
2011 - 2011
Certification ITIL V3 Foundation from Loyalist College

More Information

Social Presence :

Prographics :

Exp : 30 Location : Greater Montreal Metropolitan Area, Canada Job Level : Mid-senior Designation : Director IT User Services (IAM, ITSM, User Technologies & Service Desk) at Banque de développement du Canada
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Insights For Selling To Marc

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marc is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Marc

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Marc move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Marc take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Marc

Personality Compatibility


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