Marc Dunker

Energizer
DISC Type : I

Business Technology Manager at KeyBank

Akron, Ohio, United States

Overview

Marc Dunker is a Business Technology Manager at KeyBank, specializing in Intelligent Automation, RPA, and low-code solutions. A graduate of The University of Akron, he holds both PMP and CSM certifications and currently oversees all Intelligent Automation delivery and support, including emerging agentic automation.

[Lacking sufficient information for a personal overview. ]

He has overseen the development and implementation of over 200 automations, showcasing his extensive experience in driving digital transformation within the financial sector.

Personality Overview

Believer

Enthusiastic

Full Of Energy

They are people oriented, friendly and like creating new connections.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Intelligent Automation
His current role involves managing the entire delivery and support framework for Intelligent Automation, including new agentic automation technologies at KeyBank.
RPA & Low-Code
Identifies himself as an RPA Expert and Low-Code Leader, with a history of leading teams using platforms like Automation Anywhere.
Service Digitization
Previously managed a team within the Service Digitization CoE, focusing on centralizing development and support for RPA and Intelligent Document Processing.

Media Appearances

Marc has no verified media appearances

Work History

9-2025
Business Technology Manager at KeyBank
1-2019 - 8-2025
Solution Engineer Manager at KeyBank
10-2017 - 12-2018
RPA Lead Developer at KeyBank

Education

2004 - 2008
Bachelor of Science - BS from The University of Akron

More Information

Social Presence :

Prographics :

Exp : 7 Location : Akron, Ohio, United States Job Level : Middle Designation : Business Technology Manager at KeyBank
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Insights For Selling To Marc

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk anecdotally about the customer experience that your product offers
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid cutting into their flow
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marc is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Marc

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Marc move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Marc take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Marc

Personality Compatibility


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