Marcela Puello Rodríguez in

Marcela Puello Rodríguez

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Customer Support Manager, LatAm at HubSpot
📍 Barranquilla, Atlántico, Colombia

Marcela Puello Rodriguez is a Manager, Customer Support LatAm at HubSpot, leading teams to achieve high performance and recognition. She has a strong background in customer service and operations management, holding a Bachelors degree from Universidad del Norte.

She is passionate about fostering team growth and celebrating collective achievements, frequently recognizing her teams hard work and dedication. She also values work-life balance and company culture.

Marcela was honored with the first-ever Support Manager seat at HubSpots Presidents Club.

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Experience
8 Years
Current Role
Customer Support Manager, LatAm
Job Level
Middle
Location
Barranquilla, Atlántico, Colombia
Personality Overview

How Marcela shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Marcela cares about

Team Leadership
Marcela consistently posts about her team's achievements, their growth, and the importance of collaborative spaces, highlighting her focus on effective leadership.
Customer Satisfaction
Her posts often mention achieving high CSAT scores and ensuring solid performance across key customer service metrics, indicating a strong focus on customer experience.
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Career

Work history

5-2022
Customer Support Manager, LatAm
HubSpot
2-2021 - 4-2022
Operations Manager - Global Forwarding Division
Lean Solutions Group
6-2019 - 11-2020
Customer Service Specialist
Booking.com
3-2018 - 5-2019
LCL Export Customer Service
Lean Solutions Group
2-2017 - 2-2018
Export Customer Service Manager
Ricova
In the press

Media appearances

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Education
12-2022 - 3-2023
Certificate
Universidad de La Sabana
2007 - 2011
Bachelor's degree
Universidad del Norte
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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