Marco Canalonga in

Marco Canalonga

Critic · DISC type C
Head de Segmentos e CX at Santander Brasil
📍 São Paulo, São Paulo, Brazil

Marco Canalonga is the Head of Segments and Customer Experience at Santander Brasil, with a background that includes roles at Citi and an Executive MBA from FGV. Colleagues describe him as a dynamic, innovative, and results-oriented professional with a talent for process optimization and building strong partnerships.

He is passionate about applying behavioral economics to simplify decision-making and improve human interactions. Marco is also a dedicated advocate for social causes, actively promoting Santanders "Amigo de Valor" program, which supports vulnerable children and adolescents through social projects.

Unique fact: Marco has a long history with Santander, having first started as an intern before returning to build a career spanning over a decade with the bank.

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Experience
17 Years
Current Role
Head de Segmentos e CX
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Marco shows up

Objective Thinker
Precise
Negotiator

They don’t appreciate bells and whistles unless backed by data. They like to take decisions independently and do not seek others' support often. They prefer to analyze logically and value objective facts over emotions.

Priorities

Topics Marco cares about

Customer Experience
As the Head of Segments and CX, his core focus is on shaping and enhancing the customer journey and overall experience at Santander Brasil.
Behavioral Economics
He recently completed a specialized course and is focused on applying its principles to revise communications, simplify decisions, and improve customer interactions.
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Career

Work history

1-2024
Head de Segmentos e CX
Santander Brasil
1-2023 - 1-2024
Head of Customer Experience
Santander Brasil
4-2021 - 6-2023
Superintendente Canal Remoto
Santander Brasil
3-2012 - 8-2015
Retail and Cards Manager
Citi
8-2008 - 2-2012
Cards Coordinator
Citi
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2015 - 2015
Intensive Program - English
Barry University
2011 - 2013
EMBA - Executive Master of Business Administration
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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