Marcus White

Enthusiast
DISC Type : i

Estimating Manager at Mid-South Roof Systems

Atlanta Metropolitan Area, United States

Overview

Marcus is a results-oriented Estimating Manager at Mid-South Roof Systems with over five years of experience in management, operations, and quality assurance. He is a skilled leader with a background in financial auditing and customer service, holding an Associates degree from Georgia State University.

Based on his professional history in the southeastern US and his connection to Georgia State, he likely enjoys the local culture and community. He values home life, as indicated by his personal posts.

As a Customer Care Manager, he successfully led his team to achieve an 85% call answer rate and an 80% customer satisfaction rate.

Personality Overview

Optimistic

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Customer Experience
Has a proven track record as a CX Manager and Customer Care Manager, drastically improving team metrics and achieving high customer satisfaction rates.
Operations Management
His introduction highlights operations management as a specialized skill, demonstrated through his career progression from customer-facing roles to Project and Estimating Manager.
Quality Assurance
Listed as a key area of specialized experience, he is accustomed to working in fast-paced environments while maintaining high standards for quality and security.

Media Appearances

Marcus has no verified media appearances

Work History

3-2025
Estimating Manager at Mid-South Roof Systems
2-2023
Project Manager at Mid-South Roof Systems
7-2021 - 2-2023
CX Manager at Lemonade
3-2020 - 7-2021
Account Manager at Mid-South Roof Systems
3-2017 - 11-2019
Customer Care Manager at Riskalyze

Education

Associate's degree from Georgia State University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Atlanta Metropolitan Area, United States Job Level : Middle Designation : Estimating Manager at Mid-South Roof Systems
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Insights For Selling To Marcus

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Maintain high, positive energy and convey confidence
  • Compliment them about their personality if you get a chance

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcus is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Marcus

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Marcus move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Marcus take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Marcus

Personality Compatibility


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