Maria Heinonen

Enthusiast
DISC Type : i

Senior Customer Success Manager at Recurly

Austin, Texas, United States

Overview

Maria is a Senior Customer Success Manager at Recurly, specializing in helping clients transform data into actionable business strategy. A graduate of the University of Texas McCombs School of Business, she is described by colleagues as bright, driven, and introspective. Her background includes managing enterprise accounts and she holds multiple LogicMonitor certifications.

As a proud "Longhorn" alumna from the University of Texas at Austin, Maria maintains a strong connection to her alma mater. Her interests suggest a passion for following the latest trends in technology and business strategy, keeping up with thought leaders and major innovators in the field.

During a previous role, she managed a diverse portfolio of accounts ranging from $10, 000 to over $1 million in annual recurring revenue.

Personality Overview

Optimistic

Story Driven

Amiable & Agreeable

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Customer Success Strategy
Her career is focused on customer relationship management, product adoption, and renewals, moving from SMB to Enterprise-level clients.
Data-Driven Insights
She has a demonstrated knack for delivering data insights and strategic consulting to optimize client performance and business strategy.
Subscription Commerce
[Predicted] Working at Recurly, a subscription management platform, indicates a deep professional interest in the strategies and trends of subscription-based businesses.

Media Appearances

Maria has no verified media appearances

Work History

2-2026
Senior Customer Success Manager at Recurly
3-2024 - 2-2026
Customer Success Manager, Enterprise at LogicMonitor
12-2022 - 3-2024
Customer Success Manager, Mid Market at LogicMonitor
3-2021 - 12-2022
Customer Success Manager, SMB at LogicMonitor
10-2019 - 3-2021
Account Manager at Expedia Group

Education

Bachelor's degree from The University of Texas at Austin
Bachelor of Business Administration - BBA from Texas McCombs School of Business

More Information

Social Presence :

Prographics :

Exp : 9 Location : Austin, Texas, United States Job Level : Middle Designation : Senior Customer Success Manager at Recurly
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Insights For Selling To Maria

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maria is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Maria

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Maria move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Maria take some risk or not?

  • They can take some low-probability risks if needed.

You And Maria

Personality Compatibility


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