Mariana Mercado Sánchez in

Mariana Mercado Sánchez

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Social Media Supervisor at Plata Card
📍 Spain

Mariana is a communications and marketing professional specializing in social media strategy and brand voice, currently serving as a Social Media Supervisor at Plata Card. Educated at Universidad Nacional Autónoma de México, she has a proven track record of building customer-centric communication strategies from the ground up. Colleagues describe her as sharp, proactive, and analytical.

Outside of her primary role, Mariana is deeply invested in personal and professional growth, demonstrated by her recent pursuit of a Masters in Digital Marketing. She is passionate about deconstruction for self-improvement and exploring how to create an authentic personal brand, topics she actively discusses in her personal writings.

Unique fact: She built and trained Plata Cards entire Social Media Customer Care team from scratch, defining its initial processes and operational guidelines.

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Experience
7 Years
Current Role
Social Media Supervisor
Location
Spain
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Mariana cares about

Brand Voice Strategy
Her core expertise involves developing and aligning a brand's tone of voice and messaging across multiple digital channels, a key achievement in her role at Plata Card.
Customer Experience
She has consistently focused on customer-centric initiatives, designing strategies at both Plata Card and Volaris to improve satisfaction and engagement on social media.
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Career

Work history

2-2024
Social Media Supervisor
Plata Card
2-2023 - 1-2024
Customer Care Associate
Plata Card
1-2021 - 12-2022
Customer Care Analyst
Volaris
1-2019 - 3-2020
Regional Manager
EF Education First
10-2018 - 1-2019
Sales Coordinator
EF Education First
In the press

Media appearances

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Education
9-2025 - 12-2026
Máster en Marketing Digital
Universidad Complutense de Madrid
2014 - 2018
Licenciatura en Ciencias de la Comunicación
Universidad Nacional Autónoma de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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