Mariano Hellmuth

Critic
DISC Type : C

Quality Monitor en Universal Assistance at Universal Assistance

Argentina

Overview

Mariano Hellmuth is a customer experience and quality specialist with a history in the insurance industry at companies like Boston Seguros and Willis Towers Watson. He focuses on process improvement, contact center implementation, and developing client-centric professional cultures. He holds a C2 Proficient certification in English and is studying Digital Marketing and Advertising.

Guided by a belief in energy as a force for both work and human connection, Mariano champions a service-oriented approach in his professional life. He actively supports colleagues and focuses on building teams rooted in ethical consistency and transparency. He is also certified in Leadership and Organizational Coaching.

Unique fact: He defines his philosophy as believing "in energy in its multiple interpretations: as a workforce and as a connection between people. "

Personality Overview

Information Seeker

Objective Thinker

Negotiator

They are quite likely to negotiate on pricing or other key terms.  They don’t appreciate bells and whistles unless backed by data. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Customer Experience Design
Has extensive experience designing and managing customer experience programs, including CRM optimization and implementing voice-of-the-customer initiatives in the insurance sector.
Process Improvement
Specializes in analyzing, documenting, and improving integral company processes to enhance quality and efficiency, a key focus in his past analyst roles.
Ethical Work Culture
Advocates for creating professional cultures with a client focus, ethical consistency, transparency, and a foundation of teamwork, as stated in his personal introduction.

Media Appearances

Mariano has no verified media appearances

Work History

8-2023
Quality Monitor en Universal Assistance at Universal Assistance
8-2022 - 8-2023
Lider de Customer Experience at Boston Seguros
7-2021 - 8-2022
Analista de procesos y CX at Willis Towers Watson
1-2019 - 12-2020
Analista de Customer Experience at Meridional Seguros
2-2007 - 12-2018
Líder de equipo Customer Care y Asistente Servicio de Atención al Asegurado (DOAA) at Meridional Seguros

Education

3-2020 - 7-2022
Tecnicatura en Marketing y Publicidad Digital from Universidad Empresarial 'Siglo 21'​
2000 - 2007
Licenciatura incompleta from University of Buenos Aires

More Information

Social Presence :

Prographics :

Exp : 18 Location : Argentina Job Level : N/A Designation : Quality Monitor en Universal Assistance at Universal Assistance
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Insights For Selling To Mariano

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mariano is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Mariano

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Mariano move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Mariano take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Mariano

Personality Compatibility


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