Mariano Hellmuth in

Mariano Hellmuth

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Quality Monitor en Universal Assistance at Universal Assistance
📍 Argentina

Mariano Hellmuth is a customer experience and quality specialist with a history in the insurance industry at companies like Boston Seguros and Willis Towers Watson. He focuses on process improvement, contact center implementation, and developing client-centric professional cultures. He holds a C2 Proficient certification in English and is studying Digital Marketing and Advertising.

Guided by a belief in energy as a force for both work and human connection, Mariano champions a service-oriented approach in his professional life. He actively supports colleagues and focuses on building teams rooted in ethical consistency and transparency. He is also certified in Leadership and Organizational Coaching.

Unique fact: He defines his philosophy as believing "in energy in its multiple interpretations: as a workforce and as a connection between people. "

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Experience
18 Years
Current Role
Quality Monitor en Universal Assistance
Location
Argentina
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Mariano cares about

Customer Experience Design
Has extensive experience designing and managing customer experience programs, including CRM optimization and implementing voice-of-the-customer initiatives in the insurance sector.
Process Improvement
Specializes in analyzing, documenting, and improving integral company processes to enhance quality and efficiency, a key focus in his past analyst roles.
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Career

Work history

8-2023
Quality Monitor en Universal Assistance
Universal Assistance
8-2022 - 8-2023
Lider de Customer Experience
Boston Seguros
7-2021 - 8-2022
Analista de procesos y CX
Willis Towers Watson
1-2019 - 12-2020
Analista de Customer Experience
Meridional Seguros
2-2007 - 12-2018
Líder de equipo Customer Care y Asistente Servicio de Atención al Asegurado (DOAA)
Meridional Seguros
In the press

Media appearances

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Education
3-2020 - 7-2022
Tecnicatura en Marketing y Publicidad Digital
Universidad Empresarial 'Siglo 21'​
2000 - 2007
Licenciatura incompleta
University of Buenos Aires
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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