Mario De Pinho Alho Junior

Evaluator
DISC Type : csd

Technical Support Manager (Huawei title: SPM – Service Project Manager) at Huawei Technologies

Rio de Janeiro, Rio de Janeiro, Brazil

Overview

Mario is a Telecommunications Engineer with over 19 years at Huawei, where he serves as a Technical Support Manager for major operators like Oi and V. tal. He specializes in ensuring network stability, crisis resolution, and customer satisfaction, drawing on his Master of Science from the Instituto Militar de Engenharia.

He recently received the "LAR HERO 2024" award, a significant recognition for his commitment and performance at Huawei.

Personality Overview

Thorough Evaluator

Quality Focused

Fast But Analytical

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Network Stability
He is directly responsible for ensuring the operational stability and security of customer networks, leading activities in proactive maintenance and risk management.
Crisis Management
His professional profile highlights a focus on technical excellence and crisis resolution in high-demand telecommunications environments.
Long-term Career Growth
He has celebrated multiple work anniversaries at Huawei, recently marking 19 years with the company, indicating a value for long-term commitment and growth.

Media Appearances

Mario has no verified media appearances

Work History

8-2015
Technical Support Manager (Huawei title: SPM – Service Project Manager) at Huawei Technologies
4-2018 - 12-2023
Core Project Delivery Manager (Huawei title: PD – Project Director) at Huawei Technologies
8-2015 - 6-2018
Customer Support Technical Leader - (Huawei title: CS TD – Customer Support Technical Director) at Huawei Technologies
2-2006 - 9-2006
Telecommunication engineer at Processa telecom

Education

2003 - 2005
Master of Science - MS from Instituto Militar de Engenharia
1998 - 2003
Bachelor's Degree from Universidade Federal Fluminense

More Information

Social Presence :

Prographics :

Exp : 8 Location : Rio de Janeiro, Rio de Janeiro, Brazil Job Level : Middle Designation : Technical Support Manager (Huawei title: SPM – Service Project Manager) at Huawei Technologies
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Insights For Selling To Mario

During A Call Or A Meeting

DO's

  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mario is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Mario

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Mario move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Mario take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Mario

Personality Compatibility


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