Marissa Piedra

Examiner
DISC Type : sc

Director, Customer Operations at 1stDibs

Providence, Rhode Island, United States

Overview

Marissa has no verified overview

Personality Overview

Overcautious

Process Oriented

Tough To Convince

The only way to convince them is by showing them examples and ample proof.  Being observant comes to them naturally. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

Marissa has no verified topics they care about

Media Appearances

Marissa has no verified media appearances

Work History

8-2024
Director, Customer Operations at 1stDibs
11-2023
Director, Board of Directors at Valkyrie Dragons
4-2022 - 8-2024
Senior Manager, CX Operations & Strategy at 1stDibs
5-2021 - 4-2022
Customer Experience Improvement at Herff Jones
1-2019 - 9-2020
VP Head of Post Sale & Shipping at Sotheby's

Education

2002 - 2006
Bachelor of Arts (B.A.) from Emmanuel College (Boston)
2006 - 2008
Master's degree from Sotheby's Institute of Art

More Information

Social Presence :

Prographics :

Exp : 12 Location : Providence, Rhode Island, United States Job Level : Mid-senior Designation : Director, Customer Operations at 1stDibs
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Insights For Selling To Marissa

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marissa is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Marissa

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Marissa move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Marissa take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Marissa

Personality Compatibility


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