Shane Summers

Commander
DISC Type : D

Director of Customer Support Operations at 1stDibs

Denver, Colorado, United States

Overview

Shane has no verified overview

Personality Overview

Candid & Clear

Impact-Driven

Decisive

They respond better to strong and respectful interactions.  More than the product, they care about the effectiveness of the product. They like to act fast and expect others to do the same.

Topics They Care About

Shane has no verified topics they care about

Media Appearances

Shane has no verified media appearances

Work History

7-2023
Director of Customer Support Operations at 1stDibs
7-2021 - 9-2023
Senior Manager, Client Services at 1stDibs
7-2018 - 4-2021
Senior Manager, Platform Operations at GLG (Gerson Lehrman Group)
7-2016 - 7-2018
Senior Project Support Specialist at GLG (Gerson Lehrman Group)
10-2014 - 5-2016
Office Manager at EPIC Real Estate Solutions, Inc

Education

2008 - 2012
Bachelor of Arts (B.A.) from The University of Texas at Austin
2008 - 2012
Bachelors from The University of Texas at Austin

More Information

Social Presence :

Prographics :

Exp : 12 Location : Denver, Colorado, United States Job Level : Mid-senior Designation : Director of Customer Support Operations at 1stDibs
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Insights For Selling To Shane

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Make sure that you circle back fast on any action items, it wins their trust
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shane is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Shane

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Shane move?

  • They can take decisions very fast if you manage to convince them.
  • Can Shane take some risk or not?

  • The risks don’t matter much to them.

You And Shane

Personality Compatibility


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