Mark Anderson, LALD

Sharpshooter
DISC Type : DC

Chief Client Officer at Eldermark Software

Greater Minneapolis-St. Paul Area, United States

Overview

Mark is a seasoned executive with over 35 years of experience in older adult services. As Chief Client Officer at Eldermark, he leverages his expertise as a Licensed Assisted Living Director to optimize the customer experience and drive operational success. He holds a B. A. from St. Olaf College.

Mark is deeply committed to advocating for the well-being of older adults. He actively supports community causes that provide aid to vulnerable seniors, such as the Minnesota Elder Justice Center. His professional interests include advancements in care at institutions like the Mayo Clinic and the University of Minnesota.

He is the recipient of the Chairpersons Award from Care Providers of Minnesota for his significant contributions to older adult services.

Personality Overview

ROI Driven

Thorough Evaluator

Fast But Analytical

They are less concerned about the product and more about its potential impact.  They like to stay in control of the negotiation or defining of the terms. They prefer to move quickly, and expect the same from others.

Topics They Care About

Senior Living Operations
With over 35 years of experience, he is an expert in business operations, service model design, and strategy for senior housing and assisted living.
Customer Experience
As Chief Client Officer, his primary focus is on revolutionizing customer care and ensuring technology enhances the human aspect of senior services.
Value-Based Care
He is actively engaged in discussions about the future of value-based care within the senior living industry, as reflected in his public posts.

Media Appearances

Mark has no verified media appearances

Work History

10-2020
Chief Client Officer at Eldermark Software
10-2019 - 10-2020
Chief Administrative Officer at Eldermark Software
7-2012 - 10-2019
Senior Vice President at Eldermark Software
3-2013
President / Owner at Mark Anderson Consulting, LLC
Provider / Business Partner Member at Care Providers of Minnesota

Education

1985 - 1989
Masters Studies from University of Minnesota
1978 - 1982
B.A. from St. Olaf College

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Minneapolis-St. Paul Area, United States Job Level : Leadership Designation : Chief Client Officer at Eldermark Software
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Speak about competitive differentiation that your product offers
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Do not spend too much time focusing on product tech or features
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Mark

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • If convinced, they can reach decisions quite fast.
  • Can Mark take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Mark

Personality Compatibility


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